Corporate jobs in Frontier Communications

{"domain": "ftr.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false}, "branding": {"privacy": {"text": "Please Confirm Resume Upload", "button": "Confirm"}, "hideJobCart": false, "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ftr/1650885815::mobile-logo"}, "custom_html": {"footer": "<script type='text/javascript' 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If you are not a fit for this role, we will keep your resume on file, in case a better-suited position opens.", "custom_style": {"css": "@font-face {\n    font-family: 'frontier-font';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nheader .header{\n    padding: 0.5rem 0 !important;\n}\n\nheader .header .brand a .logo{\n    max-height: 85px !important;\n}\n\nheader .header .site-nav ul {\n  justify-content: flex-start !important;\n}\n\n\n@font-face {\n    font-family: 'frontier-font-title';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nhtml body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {\n    font-family: 'frontier-font' !important;\n}\n\n\n/* Search bar */\n\n.personalization-bar {\n    background-color: #141928 !important;\n    color: #FFFFFF;\n}\n\n.card-selected {\n    border-left: 8px solid #d9272d !important;\n}\n\n.dropdown-title {\n    color: white !important;\n}\n\n.header .site-nav a {\n    padding: 0.75rem 1em !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n}\n\n.Select>.Select-control {\n    border-radius: 5px !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n    box-shadow: None !important;\n    padding: 0px;\n}\n\n.pcs-search-panel>.apply-banner-container>.row.max-width {\n    padding-left: 25px;\n}\n\n.pcs-search-panel>.apply-banner-container {\n    margin-top: -8px;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.advanced-options-button>.button-text-wrapper {\n    margin-top: 0px !important;\n    color: white;\n}\n\n\n/* Job Description Page */\n\n.position-title {\n    color: #d9272d !important;\n}\n\n.position-facets>.row {\n    background: white;\n    padding-top: 15px;\n    padding-left: 25px;\n    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);\n}\n\n.full-screen {\n    position: fixed;\n    top: 0;\n}\n\n.red {\n    color: white !important;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.apply-form {\n    padding-top: 0px !important;\n}\n\n\n.fal.fa-share {\n    font-size:30px !important; 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0}, "positions": [{"id": 11916825, "name": "Account Management Specialist", "location": "IRVING,Texas,United States", "locations": ["IRVING,Texas,United States", "TAMPA,Florida,United States"], "hot": 0, "department": "Sales", "business_unit": "Unknown", "t_update": 1653422109, "t_create": 1653333708, "ats_job_id": "ogBOjfwI", "display_job_id": "7619", "type": "ATS", "job_description": "The Account Management Specialist (AMS) contributes to service delivery, business retention and revenue growth objectives of the SMB team, through selling and support efforts. The AMS is an important resource within Frontier that provides the customer with easy access and maneuverability through our organization. The AMS maintains a passion for customer service and works proactively with other internal and external resources to insure we exceed customer expectations. CSA's are expected to become Subject Matter Experts (SMEs) for department in two areas of choice based on knowledge and experience. This position reports to Manager, SMB Account Management. Specific responsibilities include: Virtual PreFielding: reviewing and analyzing upcoming activations to identify complex orders needing proactive field support and engineering work in advance of activation date. Additionally, contacting customers in advance of activation date to ensure awareness of activation instructions requiring engineering and field operations knowledge on the front end. Reporting on missed commitment and cancelation orders from prior day Address any orders not in Dispatch for the current install day Attending slippage meeting to discuss trends and plan of action Calling & emailing customers 3 times prior to installation of services to ensure effective communication with customer during installation process. Reaching out to Buried Service Wire to submit ticket for Vendor drop Following up post installation to ensure services are working and address any questions Contacting customers post change of ownership to discuss potential upsell options Handling any customer escalations sent from Management Attend and contribute insights to weekly Tiger Team meetings Required Experience/Education: Associates Degree or 5+ years of experience in telephonebased account management roles in the telecommunications industry. The individual must possess strong time management, communication, customer service, and organizational skills 3+ years of experience in roles requiring proactive time management, complex customer experience solution identification, and cross functional collaboration. Candidate must excel in communication/presentation skills, both oral and written, and tailor communication to various levels of the organization. Extensive knowledge of SMB products and packages Proficient in Microsoft 365 applications. DPI, SIMPL, BSW and VXField experience preferred. Ability to interact professionally with diverse group of executives, managers, and subject matter experts Other qualifications should include: High focus on customer service Sales skills High level of Professionalism Strong phone and presentation skills Thrives in a collaborative work environment Excellent rapport building skills Goal and results driven Always follows through and completes tasks on time", "stars": 0.0, "medallionProgram": null}, {"id": 11893045, "name": "Director Internal Communications", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1653491916, "t_create": 1652967464, "ats_job_id": "oozLjfwL", "display_job_id": "7602", "type": "ATS", "job_description": "DIRECTOR, INTERNAL COMMUNICATIONS About Us: Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiberoptic network and cloudbased solutions, enabling connections today and futureproofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com. About You: Frontier is looking for a Director of Internal Communications to help transform the employee experience for our 16,000 teammates. You will be part of all internal campaigns and content development across the business ( e.g., HR, Operations, IT, Diversity, Equity, Inclusion, etc.). In addition, you will create and execute employee messaging across internal digital and social tools, monitor and analyze employee sentiment, and make recommendations to the business based on insights. We are looking for someone passionate about culture change who thrives in a fastpaced environment. What You'll Do: Oversee and execute the employee messaging experience strategy in partnership with stakeholders and the corporate communications team Develop messaging to increase team member awareness, excitement, and engagement about the company's transformation journey Serve as comms partner to executive committee members on important culture change initiatives. Functional support will include content creation, planning, creative design, and campaign management. Will partner with the Internal Communications Digital Channel director to effectively and creatively deploy new channels and train users Track and report performance metrics that inform future content development Act as an editor for a variety of internal content, including newsletters, emails, and internal social content Create and manage a content calendar to support the broader employee communications strategy Outstanding written and verbal communications skills, including the ability to write compelling content that's easy to understand Experience using internal digital and social media channels to engage employees Experience using analytic and tracking tools for employee engagement Strong interpersonal and relationshipbuilding skills; experience working with Clevel executives Experience building DE&I; communication programs with tangible results Designing and deploying complex culture change communication strategies Demonstrated experience launching and evolving employee communication channels - tactically and through campaignstyle planning and messaging Experience looking for and using data to drive communication content and planning decisions A strong sense of urgency, collaborative, proactive, and flexible; resultsoriented Must be a highly motivated, positive, and passionate team player Minimum Requirements: BA in Communications, a related field, or equivalent work experience 8+ years of experience designing, deploying, and leading strategic internal communications for a company with a frontline employee population", "stars": 0.0, "medallionProgram": null}, {"id": 11484647, "name": "Sr.Director Call Center, Retention", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1647878368, "t_create": 1647875549, "ats_job_id": "oxa5ifwO", "display_job_id": "7288", "type": "ATS", "job_description": "SENIOR DIRECTOR, CALL CENTER RETENTION CONSUMER RETENTION Frontier Communications is committed to our growing customer base  connected to what matters most! We offer innovative Fiber solutions that keep our customers ahead of the curve and Frontier on the cutting edge. We are moving faster than ever to transform our organization, launch new cuttingedge capabilities and build Gigabit America across our 25state footprint. We're looking for energetic people who are eager to be a part of our incredible transformation journey, our diverse, engaged workforce, and our purpose - to build Gigabit America. Candidates looking to join our rapidly expanding technology company should be ready to jump right in to help us build on our momentum and success. You would be joining a team that is empowered to reshape our organization and our industry. Frontier offers competitive compensation, amazing benefits, as well as professional growth and development resources. ABOUT YOU Frontier is seeking a Senior Director of Retention for our Consumer Retention division. If you are the ideal candidate. You will have the vision for longterm planning, the ability to set the strategic context, develop strategic options, and create a crossfunctional longterm business plan. You are a forwardthinking planner who can convert mid to longterm objectives into tactical, executable initiatives. You lead with the highest level of integrity, show gratitude, and have a path forward vision for the team You have a proven ability to build and maintain trust among team members, encourage healthy debate and dialogue, and cultivate an inclusive environment You know and serve your people; encourage strengths, address weaknesses, and build a deep and diverse bench strength You embrace problemsolving, see beyond today's activities, and translate broad objectives into specific action plans ABOUT THE JOB You will lead and motivate individuals that own each stage of the Customer Journey for our Retention for our Consumer Retention organization and closely collaborate with key business groups (IT, Operations, Marketing, Product, FP&A). You will be responsible for auditing and mapping all Customer Journey. You will collaborate and connect CX champions across business units and break down siloes and barriers to create a seamless Customer Experience. You will drive your team to identify gaps in process, systems, tools, and experiences, and build a plan to address those gaps. All strategic plans and decisions are datadriven based on key performance indicators as measures of success: Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) Customer Churn Rate and Retention The Customer Experience Team you will be a part of bridges the gap between the customer and the brand. They ensure that each touchpoint across the customer journey is engaging, efficient, and effective. WHAT YOU WILL BE RESPONSIBLE FOR: Champion opportunities to consistently Improve the Frontier experience Drive customer retention, reduce churn, and increase customer satisfaction within the Consumer Retention Organization Mapping the customer journey for new offerings, and existing service flows and identifying opportunities to proactively intervene on the customer's behalf Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement Test new strategies for driving customer value Continually review and evolve the processes used to track, oversee and organize every interaction throughout the customer lifecycle Lead planning projects from hypothesis and data collection to results, delivering performance updates in front of senior stakeholders. You will develop, drive, and manage the business case and financial assessment of all Customer related projects Responsible for supporting the Consumer leadership team in managing strategic initiatives and focusing on a premier Customer Experience Develop and ensure strategic and annual planning goals properly align to the execution of all retention and sales efforts to maintain and generate revenue Perform research and analysis on Consumer products, services, and overall portfolio, to assist with driving strategic decisions Creating and delivering comprehensive and concise executive presentations on the current state, and proposed recommendations for change WHAT WILL CATCH OUR EYE: Outstanding strategic thinking, problemsolving, and analytics capability Highly collaborative and agile, adept at managing stakeholders Proven track record of prioritizing, leading, and delivering projects, managing a highperforming team, and engaging with senior stakeholders Comprehensive strategy development toolkit (industry analytics, consumer insight, strategy development, business plan development, financial modeling) Sector experience in consumer goods and one or more of telecom, consumer electronics, retail, financial services Entrepreneurial ownership mindset to get things done with a degree of assertiveness Ability to manage ambiguity EXPERIENCE YOU SHOULD HAVE: Bachelor's degree, or equivalent work experience Experience with Customer Journey Mapping & Design Project Management Skills and/or Business Administrator skills required 5+ years in Customer Experience work", "stars": 0.0, "medallionProgram": null}, {"id": 10976902, "name": "Marketing Planning and Strategy Manager", "location": "Remote,United States", "locations": ["Remote,United States", "United States"], "hot": 0, "department": "Consumer", "business_unit": "Unknown", "t_update": 1646159462, "t_create": 1645657251, "ats_job_id": "okOGifwQ", "display_job_id": "7165", "type": "ATS", "job_description": "Marketing Planning and Strategy Manager - Consumer Marketing About You You are a person with experience ambition and are passionate about creating well thought out marketing strategies and working crossfunctionally to ensure alignment, oversee the planning, and execute flawlessly. If you're a Marketing strategy professional who sees the world differently, finds opportunities where others don't, and keeps a pulse on the following significant trends, then become our partner in growth. Together we'll discover new ways to transform outofthebox ideas into measurable business results for our company. The ideal candidate is a highinitiative, analytical, detailoriented, creative individual with solid relationshipbuilding and storytelling skills. The Manager will also lead through influencing and inspiring critical stakeholders across departments. About Us We are a highly diverse, collaborative, and entrepreneurial team of innovators on a mission to transform the way ISPs serve consumers today. 2022 will be a pivotal year for our company as we change our service approach, lead the way in fiber technology innovations, and launch a desirable brand and customer experience. About the Role This role reports to the Director of Marketing Strategy within our Frontier Consumer Marketing Team. We seek a talented Planner and Strategist to bring discipline and creativity through original thinking, compelling presentations, and lasting relationships. Responsibilities Serve as the marketing strategist for ongoing longterm and shortterm planning, execution, evaluation, optimization, and reporting of marketing performance across funnel stages and audiences to meet and exceed annual targets. Develop consumerinsight and datadriven brand and marketing strategies that uniquely position and differentiate Frontiers offers and products to consumers. Identify and evaluate strategic opportunities/risks by leveraging marketing intelligence (competitive insights, consumer research, and marketing data) to better connect with consumers, drive demand and improve acquisition rates. Partner crossfunctionally with MarCom, Digital, Media, Analytics, Consumer Insights, and External Vendors to effectively execute innovative marketing strategies and tactics to improve conversion. Develop and articulate easily understood and cohesive presentations that distill marketing research and data to communicate distinctively. 5+ years of experience in marketing and strategy Experience identifying target insights, developing positioning, and creating traditional and digital campaigns that engage, inform, and motivate consumers Demonstrated ability to create, launch and evolve a measurable marketing program that drives growth and acquisition Proven track record of creating campaigns, communication, and programs that drive thought leadership and customer engagement Experience and success in cultivating programs that translate customer insights into campaigns that generate revenue and increase market share Creative problem solver with the ability to think outside the box Flexibility and power to shift focus when needed. Growth orientation with the ability to work with resources at hand Excellent communication skills: visual, written, and verbal Highly selfmotivated, thrive in a fastpaced, collaborative environment, and work well within a team, both inperson and virtually Strong proficiency with Excel and other MS Office products Experience with other visualization and data analysis tools is a plus. Experience working within a highgrowth, technology, or telecom sector company is a plus MBA or another relevant advanced degree a plus", "stars": 0.0, "medallionProgram": null}, {"id": 11855631, "name": "Director, Internal Digital Channel Communications", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Executive", "business_unit": "Unknown", "t_update": 1652885792, "t_create": 1652466791, "ats_job_id": "oT1IjfwF", "display_job_id": "7599", "type": "ATS", "job_description": "DIRECTOR, INTERNAL DIGITAL CHANNEL COMMUNICATIONS Frontier is seeking an experienced and passionate internal digital channel communications leader responsible for establishing and maintaining an employeecentric digital communication channel experience and a strategic techenabled planning and reporting solution for the corporate communications function. ABOUT YOU You can demonstrate a highly advanced and exceptional level of writing and digital channel comms strategist competencies through a portfolio of materials and an administered assessment. You have strong experience with Microsoft 365 product stack, especially skilled in Yammer, SharePoint intranet page design, migration and deployment, and email content management systems. You know what messaging performance data matters and you know how to explain it to stakeholders. You possess exceptional judgment and are experienced in delivering highquality results with a great deal of autonomy ABOUT THE POSITION Oversees internal digital communication strategy, channels and governance Oversees research, development and project management to enhance or deploy new channels Manages project to deploy channel enhancements and new channels Oversees channel maintenance and biannual reviews of existing channels Directs channel strategy benchmarking to drive channel improvements Directs internal channel data improvement collection and reporting Directs the management and use of the intake and reporting tools Oversees internal analytics tools and reporting to internal customers Oversees corporate communications editorial calendar development, maintenance and oversight Manages the deployment of intake and scheduling withair traffic control methodology to increase engagement and adoption metrics Oversees all employeefacing digital communications channels may include external digital channels as needed Designs, edits and oversees distribution of internal communication/content materials through a variety of communication channels Oversees internal digital channel, corporate communication planning tools, and analytics training to the corporate communications team QUALIFICATION Minimum eight years' experience: Deploying complex communications intake and air traffic control tech solutions, channel governance and service level agreements Developing and managing complex communication strategies and plans for a variety of stakeholders and subjects with increasing complexity and scale simultaneously Reviewing complex data and leveraging the data to inform communication planning Minimum eight years' experience Designing employeecentric channels and creating adoption plans Evolving employee channels to meet users at every stage Overseeing the integration of enterprise communication strategies and technology to improve employee experience Creating governance for employee channels and overseeing enhancements Minimum five years' experience: Merging a variety of internal/employee measurement metrics with a deep understanding of data use and findings in internal social, email, video, other digital channels Overseeing and conducting gap analysis work cross functionally to identify goals and improve employee engagement Leading teams directly or crossfunctionally and proven ability to develop direct reports for improvement", "stars": 0.0, "medallionProgram": null}, {"id": 11485564, "name": "Digital Designer, Communications", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Internet", "business_unit": "Unknown", "t_update": 1650034765, "t_create": 1647025175, "ats_job_id": "oIxYifwf", "display_job_id": "7262", "type": "ATS", "job_description": "About Us: Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiberoptic network and cloudbased solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com. About You: Frontier is looking for a Digital Designer to join the Communications team. Reporting to the Chief Communications Officer, you will be the lead designer across internal and external communications campaigns. Examples include creating engaging employee experiences across digital platforms and building innovative content for digital and social media announcements. We are looking for a handson creative designer who thrives in a fastpaced environment and will push the team to be creative in all we do. What You'll Do: Design excellent digital assets within the framework of our new brand Simply our message with visuals that support employee engagement and bring our story to life across our digital and social platforms Push our creative limits; share and put into play new digital and creative trends in our work Be a brand ambassador; ensure a high level of design consistency and quality in all we do Be innovative, creative and resultsoriented Design ambitiously and raise the bar on how we innovate in our storytelling Create custom artwork for digital stories, graphic assets for video, digitally focused assets for employee engagement and external storytelling on platforms like social media, email and landing pages Work with teammates internally and outside collaborators (video producers, writers) to create engaging content Continuously research and apply the latest design best practices across channels Qualifications: Strong portfolio demonstrating expertise in design and visual hierarchy across a variety of digital landscapes including websites, digital and social media, email campaigns, etc. Proven ability to work within brand guidelines to create compelling content and user experiences Familiarity with HTML, CSS, frontend design styling, and using a CMS system, is a plus Fluent in Adobe Creative Suite; skills in motion graphics and video Detailoriented with excellent organizational and time management skills Must be a highly motivated, positive, and passionate team player Minimum Requirements: Bachelor of Fine Arts, BA in a related field, or equivalent work experience 5+ years of visual design experience in a collaborative environment (digital or advertising agency experience preferred)", "stars": 0.0, "medallionProgram": null}, {"id": 10638675, "name": "Director, Operations", "location": "New Haven,Connecticut,United States", "locations": ["New Haven,Connecticut,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1645630102, "t_create": 1643655625, "ats_job_id": "o6mpifwT", "display_job_id": "7082", "type": "ATS", "job_description": "Summary of Position: Frontier's leadership team brings life to our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working crossfunctionally to driving performance and delivering results through customer contact and community involvement, the Frontier leadership model allows us to exceed our market growth targets and deliver 100% employee and customer satisfaction. This position is charged with leading the territory, ensuring continued delivery of premiere service, while driving the introduction and refinement of highquality communication products and solutions to business customers. The successful candidate will be results driven; a trust builder; effective communicator in front of a variety of audiences; an innovator and problem solver; have developed negotiation skills; and a builder of business partnerships. This position has direct accountability for business sales, marketing, field operations, and revenue generation via various channels. This position leads all field operations within the area of responsibility to include installation/repair; plant maintenance; central office; planning; capital and asset projects and regional network development. This position will work with key members of the regional and corporate staff to minimize the impact of competitive incursion. The individual will have the ability to develop objectives, strategy, and tactics surrounding customer retention, customer satisfaction, and customer loyalty. The successful candidate will know how to successfully drive change through an established, unionized workforce to create a customer focused, competitive workforce. This position is responsible for operational expense budgeting and management, as well as influencing capital budgeting and management. This individual will maintain and enhance revenue streams and process improvement. This position is responsible for all other areas directly related with providing \u201cfirstin class\u201d business communication services. Other areas of responsibility include building a positive image and representing the company to the community, building relationships with the local unions and leading the territory to a common and focused set of goals aligned with corporate and regional objectives. Key Responsibilities and Accountabilities Operations Proficiency: Has strong understanding of the telecommunications business Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the budget) Holds team accountable to achieving results through coaching and performance management Promotes new/existing products as required Ensures all customers' requirements and needs are met Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Develops and executes operational strategies to deliver results Responsibilities associated with the installation, maintenance, and construction of network elements within a center environment or in the field and at the customer site. Provides operations support to multiple areas including: construction, installation and maintenance, customer engineering, customer operations, and methods & procedures. Exercises independent judgment in methods, techniques & evaluation criteria for obtaining results. Mastery of skills required for functional area and general knowledge of other areas; demands conceptual, planning, financial and problemsolving skills and the ability to effectively lead a function or sub function. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete biannual employee performance appraisals/reviews Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/oneonones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale Partners with Human Resources to ensure consistent application of HR practices/policies and labor agreements Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24hour response time to all employee relations issues) Responds to issues identified on Employee Survey's, works with teams to ensure continual action planning against issues throughout the year, and ensures followup to employees on issue resolution identified in action plans Community Relations: Positively represents Frontier Communications and communicates our corporate vision and direction through active engagement and involvement in the community Leverages community relationships to retain existing business and identify future business opportunities Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement Serve as point person of Frontier to the community, local media, and press Competitive Marketplace: Has thorough understanding of the local competition (products, promotions, business/sales, and marketing strategies) via media outlets, community involvement, and infiltration Partners with regional marketing to act as the \u201ceyes\u201d and \u201cears\u201d of the local market to ensure an appropriate competitive response Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events) Customer Ownership: Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer) Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures followup on customer issue resolution identified in action plans 7  10+ years operational experience with progressive managerial responsibilities within a communications company Proven success in managing all aspects of a business operation or market with direct/indirect P&L; accountability and strong strategic orientation Demonstrated excellence in coaching and development of people Demonstrated leadership though superior interpersonal skills including mentoring, communicating, collaborating, and team building Strong communications skills both written and verbal and able to communicate with all levels of the organization and different audiences - field techs, direct reports, senior management, customers, politicians Advanced training and proven expertise in process improvement and project management Ability to set objectives, determine appropriate strategies and necessary tactics to drive success Vendor Management/Collaboration experience desired Experience developing, negotiating, executing and/or managing contracts Sales and revenue generation experience Community Involvement Public presentation skills Microsoft Office Suite Proficiency; Excel, PowerPoint and Word Education, certification, and/or license requirements: In business or equivalent experience is required Certification in Project Management and/or Process Improvement is preferred Environmental Factors/Physical Requirements: Must be available in emergency situations as needed Use computer keyboard and monitor Some travel required and may require driving for long periods of time to remote locations Sit for long periods of time", "stars": 0.0, "medallionProgram": null}, {"id": 11784688, "name": "Digital Communications Manager", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Marketing", "business_unit": "Unknown", "t_update": 1653401710, "t_create": 1651702509, "ats_job_id": "oJdBjfwA", "display_job_id": "7556", "type": "ATS", "job_description": "About Us Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com. About You Frontier is looking for a Digital Communications Manager to help accelerate our business growth and tell our transformation story. You will be part of all external communications campaigns, with a focus on social media and public relations. In this role, you will help us maximize our corporate channels and measure the impact of our digital content. We are looking for someone passionate about digital channels and data who thrives in a fast-paced environment. What You'll Do Communicate our purpose and beliefs through digital content creation and media outreach Drive awareness, reach, and engagement among our target audiences via digital communications Identify benchmarks and set data-driven goals across digital platforms Monitor and report on digital trends, identifying opportunities to expand brand presence Make strategic recommendations for new tactics and platforms to maximize our impact Qualifications Outstanding written and verbal communications skills, including the ability to write compelling content that's easy to understand Strong analytics and problem-solving skills to make strategic recommendations based on data Experience digital media channels to make a measurable business impact Proficiency with analytic and tracking tools, including Google Analytics Excellent interpersonal and relationship-building skills; experience working with C-level executives A strong sense of urgency, collaborative, proactive, and flexible; results-oriented Must be a highly motivated, positive, and passionate team player Minimum Requirements BA in Communications, a related field, or equivalent work experience 5+ years of experience in external communications, ideally social media and/or public relations LI-Remote", "stars": 0.0, "medallionProgram": null}, {"id": 11780349, "name": "Senior Manager of Loyalty Marketing", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States", "TAMPA,FL,United States", "LOS ANGELES,California,United States", "Anywhere,Texas,United States", "Anywhere,California,United States", "Anywhere,Florida,United States", "remote"], "hot": 0, "department": "Consumer", "business_unit": "Unknown", "t_update": 1653405028, "t_create": 1651613260, "ats_job_id": "o0bAjfwO", "display_job_id": "7483", "type": "ATS", "job_description": "Sr. Manager of Loyalty Marketing Scope and Responsibilities The Sr. Manager of Loyalty Marketing will provide expertise, vision, and leadership to define and implement customer loyalty and base management programs and initiatives that build profitable, longterm customer relationships. This individual will optimize customer experience, maximize lifetime value, reduce customer and product churn, and drive incremental revenue and ARPU from the base. Additionally, the leader will need to unify the company's loyalty strategy across all tactics and channels to create comprehensive endtoend lifecycle pathing and identify and implement new channels to enhance customer loyalty. Outstanding strategic thinking, problemsolving, and analytics capability Highly collaborative and agile, adept at managing stakeholders Proven track record of prioritizing, leading, and delivering projects Entrepreneurial ownership mindset to get things done with a degree of assertiveness Ability to manage ambiguity Essential Functions of the Sr. Manager of Loyalty Marketing Develop strategies and tactics to improve customer engagements to drive lifetime value and profit. Partner with data and analytics to identify leading drivers for retention to build segmentation and personalization strategies. Build and execute robust, iterative nextbestaction platform. Create, execute, and continually optimize a datainformed testing plan. Forecast, measure, and report on the results of retention efforts against identified metrics and opportunities for scale. Enable fullscale closedloop campaign and initiative tracking, to drive accountability, improve performance, and inform future programs Collaborate with marketing leaders to maintain brand voice and messaging. Drive strategy and execution of proactive and reactive customer retention efforts as the company continues to scale growth, expand channel mix, and drive lifetime value by building habits & loyalty for unique customer segments. Own and expand full suite of customer offers including offer testing, development, execution, and reporting. Partner with the product team to build integrated pricing strategies for the base. Develop and implement a customer contact strategy across all channels. Ensure that the marketing investment is consistent with the expected ROI. Establish policies to ensure a tempered offer flow to the customers across channels. Collaborate with the creative team to develop a deep understanding of what resonates with customers and optimize content/messaging accordingly. Be responsible for leading loyalty retention marketing efforts and increasing engagement and loyalty with new and existing customers. Collaborate with the creative team to develop a deep understanding of what resonates with customers and optimize content/messaging accordingly. Create an operating environment and establish performance standards that result in industryleading customer relationship marketing programs and products in a \u201ctest and learn\u201d culture. Develop, test, and implement traditional and nontraditional methods of retaining customers which deepen customer relationships. Coordinate campaigns across channels to assure consistent customer experience, including customer care. Create tight crossfunctional linkage to ensure optimal customer treatments, efficient systematic integrations for agents, and reduce customer frustration. Ensure programmatic integration of corporate strategy and objectives. Deeply understand the customer, their needs, wants, demands, and desires. LIREMOTE", "stars": 0.0, "medallionProgram": null}, {"id": 11779550, "name": "IT Technical Support Representative II", "location": "IRVING,Texas,United States", "locations": ["IRVING,Texas,United States"], "hot": 0, "department": "Customer Service", "business_unit": "Unknown", "t_update": 1653327929, "t_create": 1651604794, "ats_job_id": "okYAjfwV", "display_job_id": "7469", "type": "ATS", "job_description": "Job Title: IT Technical Support Representative II JOB SUMMARY Responsible for solution of problems escalated from the first level support. Duties include the tracking of problems until a solution is identified and implemented to the customer's satisfaction. Problems could include hardware issues, software issues, virus remediation, fault isolation on PCs, LAN equipment, printers, communications devices and other peripherals. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for the day to day administration and support of the company's laptop and desktop personal computers and peripherals. Has the ability to support executives and senior leadership and can act as a guide to junior members of the team. Monitor trouble tickets and prioritize problems based on business impact. Fulfillment of hardware, new hire and move requests. Provide support for VMware and other desktop applications. Maintain physical inventory of hardware and software. Purchase minor accessories and hardware in order to maintain existing hardware or as business needs arise Follow and maintain corporate and department standards and polices. Maintains and gains knowledge and competency in related Microsoft technologies. Special projects from management will be assigned out and individual tasks will be assigned and worked to resolution. Other duties may be assigned. EDUCATION AND/OR EXPERIENCE  Required Associate's degree in Information Technology and minimum of four years' experience. Candidate may also have an equivalent combination of education and experience in a multivendor desktop and laptop environment. A+ certification EDUCATION AND/OR EXPERIENCE  Preferred Bachelor's degree in a related information technology field and five years' experience. ESSENTIAL JOB KNOWLEDGE Requires excellent customer service and organizational skills to support executives, department heads, supervisors, administrative personnel, engineers and staff. Moderate understanding of desktop software/hardware including printer hardware, and the subsequent implementation, support, and repair of all. Moderate understanding of desktop Operating Systems from Microsoft. Moderate understand of Operating systems and hardware from Apple. Basic understanding of Linux based desktop Operating Systems. Moderate understanding of desktop imaging technologies such as MDT, SCCM, etc. Moderate understanding of networking protocols, topology, and troubleshooting. Moderate understanding of technology such as Active Directory, Group Policy, DNS, TCP/IP, LDAP, and ActiveSync. Moderate understanding of modern mobile technologies and their implementation in a corporate environment. Experience in video conference technology and support. Coordinate equipment pickups for recycling. PREFERRED CERTIFICATES / LICENSES A+ Certification Network+ Certification Microsoft certifications such as MCITP, MTA, and MCSE/MCSA. DESIRED WORK TRAITS & SKILLS Must be able to work in a team environment and/or independently and also have strong interpersonal skills. Employee must also have the ability to write up policy, procedures, and document work environment in a clear and concise manner. Employee must also be able to keep up with industry trends and stay current in desktop related technology. SPECIAL CONCERNS Employee must be able to lift 50 pounds and have the ability to move desktop hardware. Employee must have reliable transportation to and from work. Light travel required for supporting satellite offices; employee must have the ability to provide their own transportation to and from satellite offices and transport desktop related hardware if needed. After hours, weekend, and holiday work may be required depending on work volume, outages, and emergency situations. COMPLEXITY OF WORK & DECISIONMAKING RESPONSIBILITY Diverse, nonroutine duties requiring the exercise of judgment to determine action to be taken to resolve individual problems, within standard practice. (Cannot change practices/policies. Can make decisions within those practices and policies) AUTONOMY & AUTHORITY Objective is defined but the how is defined by broad and varying policies, procedures, rules or precedents. Employee plans and arranges own work while the supervisor provides some functional guidance. Details of accomplishing the objective are left to the position. Unusual situations are referred to supervision. Moderate accountability for some operational, fiscal or human resource activities.", "stars": 0.0, "medallionProgram": null}], "count": 38, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": 1, "disableLocationSearchDropdown": false, "recommended_star_threshold": 4, "mocTitle": null, "query": {"query": "Corporate", "location": "", "department": [], "skill": [], "seniority": [], "pid": "", "skills": [], "departments": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "facets": {"skills": {"Strategy": 16, "Analytics": 16, "Internal Communications": 15, "Strategy Development": 15, "Customer Service": 14, "Telecommunications": 14, "Solutions": 14, "Excel": 12, "Communication": 11, "Campaigns": 11, "Video": 11, "Account Management": 10, "Time Management": 10, "Sales": 10, "Tiger Team": 10, "SMB": 10, "SMB Marketing": 10, "SMB Sales": 10, "Customer Support": 10, "Customer Contact": 10}, "departments": {"Sales": 8, "Marketing": 6, "Business Operations": 5, "Finance": 5, "Consumer": 4, "Engineering": 2, "Human Resources": 2, "Internet": 2, "Customer Service": 1, "Executive": 1, "Field Operations": 1, "Legal": 1}, "seniority": {}, "locations": {"Dallas - Fort Worth,Texas,United States": 17, "remote": 17, "Remote,United States": 7, "IRVING,Texas,United States": 6, "TAMPA,FL,United States": 4, "TAMPA,Florida,United States": 4, "United States": 3, "Anywhere,Texas,United States": 2, "Dallas/Fort Worth Area": 2, "FORT WAYNE,Indiana,United States": 2, "NORWALK,Connecticut,United States": 2, "New Haven,Connecticut,United States": 2, "Norwalk, Connecticut": 2, "POMONA,CA,United States": 2, "Remote": 2, "Anywhere,California,United States": 1, "Anywhere,Florida,United States": 1, "Austin, TX": 1, "Chicago, IL": 1, "Columbus, OH": 1, "Connecticut": 1, "DFW": 1, "Danbury, CT": 1, "Fairfield, CT": 1, "Greater Los Angeles Area": 1, "Hartford, CT": 1, "Hartford,Connecticut,United States": 1, "Houston, TX": 1, "Indianapolis, IN": 1, "Katy, TX": 1, "LONG BEACH,CA,United States": 1, "LOS ANGELES,California,United States": 1, "Long Beach, CA": 1, "MERIDEN,Connecticut,United States": 1, "MIDDLETOWN,NY,United States": 1, "Milford, CT": 1, "NEW HAVEN,Connecticut,United States": 1, "NEWBURY PARK,CA,United States": 1, "NEWBURY PARK,California,United States": 1, "New Haven, Connecticut": 1, "Norwalk, Ct": 1, "Norwalk,Connecticut,United States": 1, "ONTARIO,CA,United States": 1, "Pomona, CA": 1, "Springfield, IL": 1, "Stamford, Connecticut": 1, "THOUSANDOAKS,California,United States": 1, "WALLINGFORD,CT,United States": 1, "dfw": 1}}, "isSubQuery": true, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "enableMapClustering": false, "candidateLogin": {}, "isHomePageLoad": false, "candidateBuildProfile": {}, "chatbot": true, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "showSelectLanguageOption": false, "languages": [{"value": "en", "title": "English"}, {"value": "it", "title": "Italiano"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "pt", "title": "Portugu\u00eas"}, {"value": "nb", "title": "Norsk"}, {"value": "de", "title": "Deutsch"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}, {"value": "ms", "title": "Bahasa melayu"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}, {"value": "zh-TW", "title": "\u4e2d\u6587 (\u7e41\u9ad4)"}, {"value": "ko", "title": "\ud55c\uad6d\uc5b4"}, {"value": "th", "title": "\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22"}, {"value": "nl", "title": "Dutch"}, {"value": "pl", "title": "Polish"}, {"value": "uk", "title": "Ukrainian"}, {"value": "hr", "title": "Croatian"}, {"value": "el", "title": "Greek"}, {"value": "hu", "title": "Hungarian"}, {"value": "cs", "title": "Czech"}, {"value": "tr", "title": "Turkish"}, {"value": "ru", "title": "Russian"}, {"value": "ht", "title": "Haitian"}, {"value": "he", "title": "Hebrew"}], "displayLanguage": "en", "hamburgerMenuEnabled": false}


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header .header{
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header .header .brand a .logo{
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header .header .site-nav ul {
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    font-family: 'frontier-font' !important;
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/* Search bar */

.personalization-bar {
    background-color: #141928 !important;
    color: #FFFFFF;
}

.card-selected {
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.dropdown-title {
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.header .site-nav a {
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.Select>.Select-control {
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.pcs-search-panel>.apply-banner-container>.row.max-width {
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.pcs-search-panel>.apply-banner-container {
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header.fixed {
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.advanced-options-button>.button-text-wrapper {
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/* Job Description Page */

.position-title {
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.position-facets>.row {
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.full-screen {
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header.fixed {
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.fal.fa-share {
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/* Button styling  */

#apply_internal {
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span.circle-number-indicator {
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/* Topnav additional styling - responsive header */

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@media screen and (min-width: 75em) {
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