Careers at Frontier Communications

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If you are not a fit for this role, we will keep your resume on file, in case a better-suited position opens.", "custom_style": {"css": "@font-face {\n    font-family: 'frontier-font';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nheader .header{\n    padding: 0.5rem 0 !important;\n}\n\nheader .header .brand a .logo{\n    max-height: 85px !important;\n}\n\nheader .header .site-nav ul {\n  justify-content: flex-start !important;\n}\n\n\n@font-face {\n    font-family: 'frontier-font-title';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nhtml body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {\n    font-family: 'frontier-font' !important;\n}\n\n\n/* Search bar */\n\n.personalization-bar {\n    background-color: #141928 !important;\n    color: #FFFFFF;\n}\n\n.card-selected {\n    border-left: 8px solid #d9272d !important;\n}\n\n.dropdown-title {\n    color: white !important;\n}\n\n.header .site-nav a {\n    padding: 0.75rem 1em !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n}\n\n.Select>.Select-control {\n    border-radius: 5px !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n    box-shadow: None !important;\n    padding: 0px;\n}\n\n.pcs-search-panel>.apply-banner-container>.row.max-width {\n    padding-left: 25px;\n}\n\n.pcs-search-panel>.apply-banner-container {\n    margin-top: -8px;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.advanced-options-button>.button-text-wrapper {\n    margin-top: 0px !important;\n    color: white;\n}\n\n\n/* Job Description Page */\n\n.position-title {\n    color: #d9272d !important;\n}\n\n.position-facets>.row {\n    background: white;\n    padding-top: 15px;\n    padding-left: 25px;\n    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);\n}\n\n.full-screen {\n    position: fixed;\n    top: 0;\n}\n\n.red {\n    color: white !important;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.apply-form {\n    padding-top: 0px !important;\n}\n\n\n.fal.fa-share {\n    font-size:30px !important; 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0}, "positions": [{"id": 12138978, "name": "Director, Procurement Transformation & PMO", "location": "Dallas,Texas,United States", "locations": ["Dallas,Texas,United States"], "hot": 1, "department": "Executive", "business_unit": "Unknown", "t_update": 1659641134, "t_create": 1655331863, "ats_job_id": "op35jfwA", "display_job_id": "7732", "type": "ATS", "job_description": "Director Procurement Transformation & PMO Frontier\u00ae Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure\u00ae digital protection solutions. Frontier Business\u2122 offers communications solutions to small, medium, and enterprise businesses. As a strategic leader within Frontier's Procurement & Supply Chain Team and reporting directly to the Chief Procurement Officer, this Management-level position is accountable for executing Frontier's Procurement transformation plan. This role requires an exceptionally capable leader who is dedicated to elevating the value of the procurement function within our organization. What You'll Do: Lead integrated procurement process and technology change, and communication strategy to drive adoption. Effectively engage leaders across the organization to align priorities, drive business results and understand how procurement can most effectively deliver value across the full supply chain. Partner with cross-functional teams to identify stakeholders impacted by change and to implement training, communications, and stakeholder engagement initiatives. Lead the Procurement & Supply Chain Programs Management Office (PMO) ensuring the coordination and prioritization of major capabilities scoping and development, in close relationship with Strategic Sourcing, Supply Chain, Purchasing Operations and Contract Management teams. Influence the digital transformation of procurement and supply chain planning tools and processes to the next level, focusing on cross-functional collaboration, radical process simplification, forecast accuracy, material positioning and order commitments while driving continuous strategic focus on customer satisfaction. Lead a Center of Expertise through benchmarking, industry surveys, active engagement with partners and consultants. Support key strategic programs with the goal to implement a more resilient, and sustainable Supply Chain, while addressing customer needs, industry trends, and requirements for an agile supply chain infrastructure. Lead with operational and strategic capacity with an emphasis on driving further value and excellence for Procurement. Drive an inclusive culture of ongoing continuous improvement, productivity and innovation that fosters a highly engaged team. What You'll Need: Bachelor's degree in Business, Economics, Finance, or related field; Master's Degree/MBA preferred Minimum of 8 years of Procurement & Supply Chain Digital Transformation and Change Management experience in a fast-paced telecommunications or technology company or consulting firm. Expert in Procurement & Supply Chain Technologies roadmap with successful track record of driving change in decentralized and centralized corporate environments. Superior understanding of end-to-end procurement and supply chain processes. Advanced ability to build forward-thinking partnerships with internal/external partners and suppliers. Advanced program management and prioritization skills with experience of managing and delivering complex initiatives spanning multiple business areas with multiple suppliers. Strong influencing and negotiation skills; ability to ensure strategic alignment with multiple parties. Experience managing people including cross-functional team management Seasoned ability to build credibility/confidence and be seen as a trusted advisor and expert across a wide range of leaders, including internal stakeholders, and vendors Excellent negotiation and influencing skills at all levels with competence in making timely, effective, principles-based decisions Strong business and financial acumen, including advanced problem-solving skills, critical thinking, and analytical capabilities. Unquestioned integrity with confidence and executive presence; solid, well-rounded communication skills", "stars": 0.0, "medallionProgram": null}, {"id": 12818689, "name": "ALT Channel Sales Manager, SMB", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Sales - Alternate Channel", "business_unit": "Unknown", "t_update": 1660079049, "t_create": 1660065785, "ats_job_id": "o9aDkfw0", "display_job_id": "8136", "type": "ATS", "job_description": "ALT Channel Sales Manager(Small Business) Responsible for local engagement activities within the assigned market, including Small Business sales and relationship-building activities. Leader of field sales channels & community relationships with real-estate developers, owners of multi-tenant units and commercial leasing agents etc. Involvement & participation with Business-to-Business organizations to expand SMB networking opportunities. Grow sales & market penetration of Frontier's Small Business products within the base fiber and expand fiber markets within the assigned region. Develop and execute sales channel strategies to achieve sales targets. This position will direct segmented marketing for the Small Business channel while being collaborative with the marketing team, sales operations, sales enablement & channel leadership. Responsibilities but not limited to: Develop and execute Small Business sales channel strategies to increase sales and market penetration Expand and develop B2B Community and Real-Estate relationships for optimal small business sales opportunities Manage and grow Master Agent programs Manage and grow D2D Vendors/Agents Manage & distribute small business marketing sales leads Direct all projects within timelines (inception to completion) Manage and leverage organizational support to fulfill Small Business sales channel support and sales needs Ensure vendor participation in all products & offer training curriculum and knowledge checks Daily order research and correction to assist in sale efficiency and through-put; mitigate order fall-out Manage Integration, Fulfillment and Commission support for channel sales, order processes, third-party vendors and fulfillment partners Lead regional Small Business sales channel support or assigned roles on Channel Execution objectives and plans Job Requirements: Extensive agent sales experience (minimum of 10 years) with at least 5 years in a management role in the telecommunications industry or a high-tech industry preferred Excellent communication skills - strong written and verbal communication skills Ability to perform as a strategic thinker as well as a tactical performer Proven track record of driving sales teams and vendor success Previous experience leading a diverse team of individuals and creating an environment that encourages creativity and excitement while producing consistently strong sales results Must have success in leading sales teams towards common goals that result in sales & revenue generation Experience in Local Engagement and Community Networking Bachelor of Science degree in marketing or business required; MBA preferred. Ability to travel as needed travel required (25%+) for vendor recruiting, training, relationship development, Trade Shows & Events and driving sales. Proficiency in MS Excel, specifically, in-depth knowledge of pivot table functions", "stars": 0.0, "medallionProgram": null}, {"id": 12812054, "name": "Data Scientist I", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Advanced Analytics", "business_unit": "Unknown", "t_update": 1660231252, "t_create": 1659981855, "ats_job_id": "osoCkfww", "display_job_id": "8128", "type": "ATS", "job_description": "Job Description for Data Scientist I Description Frontier Communications is looking for a junior Data Scientist to join our Data Science team under the Consumer organization. You will get a chance to analyze massive data sets with the most current data science techniques for an ISP serving 3 million broadband customers across 25 states. You will look at all facets of our business with the singular mission to improve customer retention, satisfaction, and lifetime value. Responsibilities Develop predictive, causal, and prescriptive models with the ultimate aim to reduce churn rates, increase customer satisfaction metrics and improve upgrade conversion rates. Provide statistical consulting for the design and analysis of experiments to conduct in call centers, field maintenance, marketing, customer onboarding and network operations. Must-Have Qualifications Any of the following combinations of work and academic experience: Any quantitative-oriented undergraduate degree plus 1 to 2 years of work experience as a data scientist Or Bachelors or Masters in Statistics, Econometrics, Biostatistics, Epidemiology, or Data Science Or Ph.D. in any discipline involving a dissertation with a strong emphasis on a statistical analysis of empirical data (e.g., Economics, Psychology, Sociology, Computer Science, etc.) Strong experience in logit and multivariable linear regressions We do NOT expect the candidate to be familiar with ALL the following topics, but it would desirable or \u201cnice to have\u201d if they have an academic or professional grounding in SOME of them. The key topics are (in no particular order): Experimental design (threats to validity, multiple treatment design, clinical trial design, pretests, posttests, etc.) Time series Hypothesis testing (including non-parametric methods) GLM Bayesian inference Choice modeling Causality analysis (instrumental variables, moderators, mediators, the difference in difference, etc.) Rules-based classifiers (e.g., RIPPER, BRL, etc.) Decision tree classifiers (e.g., Random Forest, other ensemble methods, specific algorithms, etc.) Dimensionality reduction (e.g., KNN clustering, k-means clustering, principal component analysis, etc.) Multiclass classification (e.g., SVM, Na\u00efve Bayes, multinomial logit, etc.) Imbalanced data methods (e.g., SMOTE, F-Beta, over-sampling, etc.) NLP Imbalanced binary classification You have EXTREMELY strong written and oral communication skills to help translate the technical aspects of your work into plain English that a non-statistician will understand Intermediate skills in SQL Intermediate skills in Python (pandas, scikit-learn, statsmodels, NumPy) You are interested in learning more about the programming and machine learning aspects of the data science world Nice to Have Qualifications: Familiarity with working on data involving telecoms, mobile providers, ISPs, or cable companies Has prior experience working with or on a data science team Experience working in any of the major cloud platforms: AWS, Azure, GCP Experience with ETLs Experience working with customer service, billing, network operations, behavioral, demographic and/or finance data Experience in data visualization", "stars": 0.0, "medallionProgram": null}, {"id": 12811858, "name": "Sr Program Manager", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Marketing", "business_unit": "Unknown", "t_update": 1660178477, "t_create": 1659979073, "ats_job_id": "oElCkfwF", "display_job_id": "8123", "type": "ATS", "job_description": "Sr. Program Manager - Integrated Marketing and GTM planning ABOUT YOU Are you a hybrid thinker? Do you have a creative eye with a strategic mindset and the organizational skills needed to push toward specific goals and objectives? Can you think through the final outcome and measurements of success even before the project kicks off? The program manager role is more than a project manager and will collaborate across the marketing team and the broader business to conceive, implement and execute various marketing campaigns and initiatives. From intake to internal cross-functional collaboration and then to go-to-market planning and execution, this role will act as a leader within the marketing org to bring some of our most important work to life. You are an incredible problem solver, a great communicator, a highly organized multi-tasker, and up to the challenge of creating lasting campaigns and brand messaging around Frontier's commitment to creating a 100% fiber gigabit America. Tech is constantly changing and access to the fastest, most reliable internet while offering a superior alternative to traditional connections is what drives the work we do. The work is fast-paced and rapidly responsive and it's an exciting opportunity to join Frontier as we reestablish ourselves in the market while serving communities across the country. ABOUT US We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2022 is a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience. ABOUT THE JOB Manage programs and projects from conception to completion, coordinating the day-to-day development across integrated marketing and GTM teams Drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress Act as the main POC for all brand and product level campaigns across regions Support the leadership team with effective team communication, proactive problem solving, and information distribution Collaborate with key internal and external partners in an effort to achieve cross-functional alignment and support: internal comms, PR, partnerships Work with the insights team to define and measure the impact of programs and initiatives both qualitatively and quantitatively Work with various channel teams to implement key tactics across all strategies: O&O content, media, partnerships, and experiential. Minimum Qualifications: BA/BS degree 8+ years of experience working as a program manager in a tech company, marketing firm, or advertising agency Knowledge about digital marketing is a plus Experience in building narratives, activation decks, marketing plans, etc. in PowerPoint/Microsoft Sharepoint is essential Experience in reporting and online collaborative tools Experience working with strategy, product, sales, and IT teams and influencing cross-functional teams.", "stars": 0.0, "medallionProgram": null}, {"id": 12799314, "name": "Cyber Security Principal, Vendor Security Management", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Information Technology", "business_unit": "Unknown", "t_update": 1659974492, "t_create": 1659747853, "ats_job_id": "o5NBkfwx", "display_job_id": "8120", "type": "ATS", "job_description": "Title: Cyber Security Principal, Vendor Security Management Description: This position will be responsible for working at the enterprise level to establish, manage, and maintain Frontier's Vendor Cyber Risk Management program. The program will be designed to ensure standards, framework, and related processes are effectively implemented for risk identification, assessment, remediation, and reporting. This role will be the hands-on leader that will engage with vendors and partners to ensure the completion of all aspects of the risk assessment of third parties and working with the business stakeholder, procurement, and legal. The goal is to effectively assess inherently and achieve the residual risk level of the third party to the business. Responsibilities: Define, implement, execute, and maintain a third-party security assessment and cyber risk management program Oversee and monitor the effectiveness of the program and identify opportunities for improvements Work with third parties to provide actionable guidance and drive remediation in alignment with Frontier security standards Responsible for third-party contract and SOW reviews and approvals. Coordinate the vendor risk management program, including administration of vendor risk management tools, and management of workflows for vendor risk assessments. Communicate and train on vendor risk management, process requirements, and general information sharing. Communicate with the legal Department concerning third-party gaps and coordinate remediation of gaps. Manage annual risk assessment process for critical vendors to include a collection of all due diligence documentation. Coordinate between responsible parties (stakeholders) to complete vendor cyber risk assessments. Ensure the vendor procedures are updated and satisfy regulatory, best practice and industry requirements. Identify areas of improvement in the vendor and contract risk management program. Develop and implement a human resource plan to build the vendor cyber risk management team consisting of direct hires and outsourcing. Identify cyber security supply chain risk and compliance for government regulatory compliance. Oversee response to client, partner, and federal security inquiries such RFPs, RFIs, security questionnaires, ad hoc questions and contract language for cybersecurity compliance. Basic Requirements: Bachelor's Degree in Computer Science or a related field with specialization in information security Certification from an accredited security organization aligned to the position CISSP, CRISC, or CISM preferred 8+ years of working experience in information security and/or IT Risk Management 5+ years of Third-Party management experience Highly motivated individual with experience in designing and implementing risk assessment processes Flexible and able to manage multiple projects under a tight deadline Comfortable with agile methodology and adaptable to fast-changing environments Strong knowledge of GRC and/or third-party risk solutions and tools, preferred tool is OneTrust Strong knowledge of NIST 800-53, CSF, 800-171, CMMC, 800-37, 800-161 Experience solving complex, systemic issues that require creative thinking and solutions Demonstrated knowledge of vendor cyber risk management and the best practices of a cyber security program Technically proficient in the collection of artifacts, processing and review of documentation, and assessment of risk Strong project and time management skills Strong leadership skills to drive the adoption of vendor cyber risk management program and improvements to Frontier cyber security program", "stars": 0.0, "medallionProgram": null}, {"id": 12787408, "name": "Data Analyst, I", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Marketing", "business_unit": "Unknown", "t_update": 1659983025, "t_create": 1659734177, "ats_job_id": "ofGBkfwA", "display_job_id": "8119", "type": "ATS", "job_description": "About You You excel at using data and analytical tools to tell a story that can be used in a business setting to set strategy and make decisions. You are an effective communicator, especially adept at conveying complex data in a clear and simple manner. You are a motivated, self-starter who takes initiative to move projects forward and identify new projects to take on. You manage your time effectively to deliver analyses and strategy recommendations in a fast-paced environment. About Us We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2022 will be a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience. About the Role You perform quantitative and qualitative analysis with structured and unstructured data sets to identify opportunities and weaknesses in the business. You are responsible for directly sourcing data using computer languages and analyzing in a way that supports practical decision making and strategy setting. You will communicate your findings and recommend strategy to executives and business partners. Responsibilities Provide analytical support to optimize subscriber counts, operational processes and costs, and revenue. Drive and support key customer experience and retention initiatives using quantitative and qualitative data and analytics. Manipulate large data sets, navigating a variety of servers, data types and data structures. Drive end to end analytical process, from formulation of requirements, data acquisition, analysis, validation, and summarization of relevant results. Qualifications Bachelor's degree or equivalent experience required Aptitude for analytical thinking and data-based decision making Ability to solve complex problems creatively Experience in computer languages, coding, and/or the ability to learn new languages, programs, and analytical techniques Strong interpersonal and communication skills Excellent verbal, written and presentation skills", "stars": 0.0, "medallionProgram": null}, {"id": 12811773, "name": "Sales & Service Technician", "location": "ELK GROVE,California,United States", "locations": ["ELK GROVE,California,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1660159000, "t_create": 1659716427, "ats_job_id": "ohpBkfwl", "display_job_id": "8099", "type": "ATS", "job_description": "TITLE: SALES AND SERVICE TECH LOCATION: Elk Grove, CA HEADCOUNT: 1 UNION: IBEW 1245/303 - ELK GROVE, CA INTERNAL POSTING:  8/9/22 to 8/16/22 Position Summary: The primary job responsibilities of the Sales & Services Technician are to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are ambassadors of Frontier Communications within our communities. Essential Functions: The Sales & Services Technician may be assigned one or more duties which primarily consist of Residential/Commercial Installation & Repair. These duties include, but are not limited to, the following: Install and maintain inside wire for residential/business broadband (HSI/Video) service. Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers. Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). Requires the ability to use and understand automated Dispatch equipment (i.e. hand held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Must be able to adapt to changes in the business to include; advances in technology, new skills and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact. Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner. Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Read and interpret Outside Plant drawings. Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use Frontier's internal programs and dispatch program to complete assignments. Support, install and repair company products and services. Responsible for promoting and selling the company's products and services and participate in the company's sales referral programs during their working hours. Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. Qualifications: The individual in this position must possess the following qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Five (5) years of experience in telecommunications installation and maintenance. Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs). Must complete company provided training and provide ability to complete full installs for HSI Additional equipment certification/licensing/experience is a plus (i.e., Mitel, Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Actelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.) Understand telephony knowledge. Understand different PC operating support systems. Able to work nights and weekends if applicable. Must have knowledge of the following Internet Protocol attributes: Fundamentals Behaviors Current technologies Network troubleshooting diagnosis Telecommunications wiring color-code competency. Basic keyboard and software skills. Education/ License Requirements: The individual in this position must possess the following education requirements: High School diploma or equivalent. State approved driver license for required vehicle(s).", "stars": 0.0, "medallionProgram": null}, {"id": 12811827, "name": "Sales & Service Technician", "location": "SUSANVILLE,CA,United States", "locations": ["SUSANVILLE,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1660081049, "t_create": 1659714518, "ats_job_id": "oFjBkfwD", "display_job_id": "8098", "type": "ATS", "job_description": "TITLE: SALES AND SERVICE TECH LOCATION: SUSANVILLE, CA HEADCOUNT: 1 UNION: IBEW 1245/303 - SUSANVILLE, CA INTERNAL POSTING:  8/9/22 to 8/16/22 Position Summary: The primary job responsibilities of the Sales & Services Technician are to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are ambassadors of Frontier Communications within our communities. Essential Functions: The Sales & Services Technician may be assigned one or more duties which primarily consist of Residential/Commercial Installation & Repair. These duties include, but are not limited to, the following: Install and maintain inside wire for residential/business broadband (HSI/Video) service. Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers. Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). Requires the ability to use and understand automated Dispatch equipment (i.e. hand held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Must be able to adapt to changes in the business to include; advances in technology, new skills and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact. Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner. Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Read and interpret Outside Plant drawings. Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use Frontier's internal programs and dispatch program to complete assignments. Support, install and repair company products and services. Responsible for promoting and selling the company's products and services and participate in the company's sales referral programs during their working hours. Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. Qualifications: The individual in this position must possess the following qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Five (5) years of experience in telecommunications installation and maintenance. Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs). Must complete company provided training and provide ability to complete full installs for HSI Additional equipment certification/licensing/experience is a plus (i.e., Mitel, Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Actelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.) Understand telephony knowledge. Understand different PC operating support systems. Able to work nights and weekends if applicable. Must have knowledge of the following Internet Protocol attributes: Fundamentals Behaviors Current technologies Network troubleshooting diagnosis Telecommunications wiring color-code competency. Basic keyboard and software skills. Education/ License Requirements: The individual in this position must possess the following education requirements: High School diploma or equivalent. State approved driver license for required vehicle(s).", "stars": 0.0, "medallionProgram": null}, {"id": 12811767, "name": "Fiber Network Field Tech", "location": "POMONA,California,United States", "locations": ["POMONA,California,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1660081168, "t_create": 1659713172, "ats_job_id": "odhBkfw9", "display_job_id": "8097", "type": "ATS", "job_description": "TITLE:  Fiber Network Field Tech LOCATION:  1400 E Phillips Blvd, Pomona, CA HEADCOUNT:  1 UNION:  CWA 9588/4 INTERNAL POSTING:  8/9/22 to 8/16/22 Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications A. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null}, {"id": 12811596, "name": "Fiber Network Field Tech", "location": "MORENO VALLEY,CA,United States", "locations": ["MORENO VALLEY,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1660080682, "t_create": 1659712190, "ats_job_id": "ofgBkfwa", "display_job_id": "8096", "type": "ATS", "job_description": "TITLE:  Fiber Network Field Tech LOCATION:  22384 Alessandro Blvd, Moreno Valley, CA HEADCOUNT:  1 UNION:  CWA 9588/4 INTERNAL POSTING:  8/9/22 to 8/16/22 Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications A. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. 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