Careers at Frontier Communications

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If you are not a fit for this role, we will keep your resume on file, in case a better-suited position opens.", "custom_style": {"css": "@font-face {\n    font-family: 'frontier-font';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nheader .header{\n    padding: 0.5rem 0 !important;\n}\n\nheader .header .brand a .logo{\n    max-height: 85px !important;\n}\n\nheader .header .site-nav ul {\n  justify-content: flex-start !important;\n}\n\n\n@font-face {\n    font-family: 'frontier-font-title';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nhtml body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {\n    font-family: 'frontier-font' !important;\n}\n\n\n/* Search bar */\n\n.personalization-bar {\n    background-color: #141928 !important;\n    color: #FFFFFF;\n}\n\n.card-selected {\n    border-left: 8px solid #d9272d !important;\n}\n\n.dropdown-title {\n    color: white !important;\n}\n\n.header .site-nav a {\n    padding: 0.75rem 1em !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n}\n\n.Select>.Select-control {\n    border-radius: 5px !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n    box-shadow: None !important;\n    padding: 0px;\n}\n\n.pcs-search-panel>.apply-banner-container>.row.max-width {\n    padding-left: 25px;\n}\n\n.pcs-search-panel>.apply-banner-container {\n    margin-top: -8px;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.advanced-options-button>.button-text-wrapper {\n    margin-top: 0px !important;\n    color: white;\n}\n\n\n/* Job Description Page */\n\n.position-title {\n    color: #d9272d !important;\n}\n\n.position-facets>.row {\n    background: white;\n    padding-top: 15px;\n    padding-left: 25px;\n    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);\n}\n\n.full-screen {\n    position: fixed;\n    top: 0;\n}\n\n.red {\n    color: white !important;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.apply-form {\n    padding-top: 0px !important;\n}\n\n\n.fal.fa-share {\n    font-size:30px !important; 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0}, "positions": [{"id": 11529206, "name": "Senior Manager, Regional Field Operations", "location": "LONG BEACH,CA,United States", "locations": ["LONG BEACH,CA,United States", "remote"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1649346208, "t_create": 1648568954, "ats_job_id": "oFdbjfw6", "display_job_id": "7330", "type": "ATS", "job_description": "Senior Manager, Regional Field Operations Job Description - Frontier\u00ae Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS\u00ae and Vantage\u2122 fiberoptic and copper networks, including video, highspeed internet, advanced voice, and Frontier Secure\u00ae digital protection solutions. Frontier Business\u2122 offers communications solutions to small, medium, and enterprise businesses. The Regional Senior Operations Manager provides coaching and direction to the Regional Field Operations group. The primary focus for this position includes driving improvements across key performance indicators and maintaining compliance with performance management best practices as defined by Field Operations Senior Leadership. This position audits quality and productivity reports, as well as provides constructive feedback to both management and frontline employees where applicable. The Sr. Operations Manager analyzes data, provides training and coaching to Local Managers, implements new processes, and generates new ideas to increase the company's ability to deliver great products and services to customers. The Senior Operations Manager will report directly to the Senior Vice President of Regional Operations and will work closely with other cross functional team members on a routine basis. This position will typically work during regular business hours, although there may be an occasional need to work nights and/or weekends, depending on the needs of the business. Primary Responsibilities - Plans and oversees strategic, operational, and administrative programs, projects, trainings and other items for Local Manager teams within the region Implements short and longrange organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates program and operational effectiveness, and effects changes required for improvement Partner directly with the national field operations team to support coordination of effort across a multitude of improvement objectives Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus Analyzes internal reports for regional field operations team Performs other jobrelated duties as assigned Assist regional leaders in developing and sustaining a culture of inclusion, allowing all voices and perspectives to be represented and acknowledged Experience and Requirements - Strategic thinker with an ability to articulate a strategy and vision Ability to analyze complex problems, anticipate and interpret operational needs, and develop integrated and creative solutions. Advanced analytical, evaluative, and critical thinking skills Must possess a strong leadership skillset along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Ability to gather data, compile information, and prepare reports Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and levels of management in a diverse community 5 + years supervisory experience Must possess an understanding of telecommunications installation and repair processes Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments Must be able to interact with internal/external customers and assist with problem resolution Must demonstrate excellent oral and written communication skills Must be proficient in Microsoft Office Suite The ability to travel regionally as required Background and Skills - Highly motivated selfstarter Ability to function independently with minimal supervision Strong influencing skills High attention to detail Project management skills Change Champion Demonstrate strong, independent problemsolving skills translating into results for varying crossfunctional organizations and matters Proven ability to lead, delegate and empower others to align on a common goal/deliverable with final execution Education, Certification and/or License Requirements: Must possess a valid State driver's license and a clean driving record Must have a high school diploma or equivalent BS/BA Degree preferably in management or related field", "stars": 0.0, "medallionProgram": null}, {"id": 10638675, "name": "Director, Operations", "location": "New Haven,Connecticut,United States", "locations": ["New Haven,Connecticut,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1645630102, "t_create": 1643655625, "ats_job_id": "o6mpifwT", "display_job_id": "7082", "type": "ATS", "job_description": "Summary of Position: Frontier's leadership team brings life to our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working crossfunctionally to driving performance and delivering results through customer contact and community involvement, the Frontier leadership model allows us to exceed our market growth targets and deliver 100% employee and customer satisfaction. This position is charged with leading the territory, ensuring continued delivery of premiere service, while driving the introduction and refinement of highquality communication products and solutions to business customers. The successful candidate will be results driven; a trust builder; effective communicator in front of a variety of audiences; an innovator and problem solver; have developed negotiation skills; and a builder of business partnerships. This position has direct accountability for business sales, marketing, field operations, and revenue generation via various channels. This position leads all field operations within the area of responsibility to include installation/repair; plant maintenance; central office; planning; capital and asset projects and regional network development. This position will work with key members of the regional and corporate staff to minimize the impact of competitive incursion. The individual will have the ability to develop objectives, strategy, and tactics surrounding customer retention, customer satisfaction, and customer loyalty. The successful candidate will know how to successfully drive change through an established, unionized workforce to create a customer focused, competitive workforce. This position is responsible for operational expense budgeting and management, as well as influencing capital budgeting and management. This individual will maintain and enhance revenue streams and process improvement. This position is responsible for all other areas directly related with providing \u201cfirstin class\u201d business communication services. Other areas of responsibility include building a positive image and representing the company to the community, building relationships with the local unions and leading the territory to a common and focused set of goals aligned with corporate and regional objectives. Key Responsibilities and Accountabilities Operations Proficiency: Has strong understanding of the telecommunications business Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the budget) Holds team accountable to achieving results through coaching and performance management Promotes new/existing products as required Ensures all customers' requirements and needs are met Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Develops and executes operational strategies to deliver results Responsibilities associated with the installation, maintenance, and construction of network elements within a center environment or in the field and at the customer site. Provides operations support to multiple areas including: construction, installation and maintenance, customer engineering, customer operations, and methods & procedures. Exercises independent judgment in methods, techniques & evaluation criteria for obtaining results. Mastery of skills required for functional area and general knowledge of other areas; demands conceptual, planning, financial and problemsolving skills and the ability to effectively lead a function or sub function. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete biannual employee performance appraisals/reviews Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/oneonones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale Partners with Human Resources to ensure consistent application of HR practices/policies and labor agreements Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24hour response time to all employee relations issues) Responds to issues identified on Employee Survey's, works with teams to ensure continual action planning against issues throughout the year, and ensures followup to employees on issue resolution identified in action plans Community Relations: Positively represents Frontier Communications and communicates our corporate vision and direction through active engagement and involvement in the community Leverages community relationships to retain existing business and identify future business opportunities Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement Serve as point person of Frontier to the community, local media, and press Competitive Marketplace: Has thorough understanding of the local competition (products, promotions, business/sales, and marketing strategies) via media outlets, community involvement, and infiltration Partners with regional marketing to act as the \u201ceyes\u201d and \u201cears\u201d of the local market to ensure an appropriate competitive response Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events) Customer Ownership: Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer) Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures followup on customer issue resolution identified in action plans 7  10+ years operational experience with progressive managerial responsibilities within a communications company Proven success in managing all aspects of a business operation or market with direct/indirect P&L; accountability and strong strategic orientation Demonstrated excellence in coaching and development of people Demonstrated leadership though superior interpersonal skills including mentoring, communicating, collaborating, and team building Strong communications skills both written and verbal and able to communicate with all levels of the organization and different audiences - field techs, direct reports, senior management, customers, politicians Advanced training and proven expertise in process improvement and project management Ability to set objectives, determine appropriate strategies and necessary tactics to drive success Vendor Management/Collaboration experience desired Experience developing, negotiating, executing and/or managing contracts Sales and revenue generation experience Community Involvement Public presentation skills Microsoft Office Suite Proficiency; Excel, PowerPoint and Word Education, certification, and/or license requirements: In business or equivalent experience is required Certification in Project Management and/or Process Improvement is preferred Environmental Factors/Physical Requirements: Must be available in emergency situations as needed Use computer keyboard and monitor Some travel required and may require driving for long periods of time to remote locations Sit for long periods of time", "stars": 0.0, "medallionProgram": null}, {"id": 11425609, "name": "Local Manager - Construction", "location": "HARTFORD,CT,United States", "locations": ["HARTFORD,CT,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1651170114, "t_create": 1647553953, "ats_job_id": "oMp3ifwg", "display_job_id": "7275", "type": "ATS", "job_description": "Local Manager  (Construction) Scope & Responsibilities Summary of Position Frontier's leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working crossfunctionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction. This position will represent the company within the geographic area to promote a positive image by participating in local community events and will provide leadership to supervisory staff and a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multiline CPE equipment, hicap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Specific responsibilities include, but not limited to: Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams. Key Responsibilities and Accountabilities: Operations Proficiency: \u00b7 Has solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L;/budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete biannual employee performance appraisals/reviews. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24hour response time to all employee relations issues). Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Community Relations: \u00b7 Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community. Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations. Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement. Serve as point person of Frontier to the community, local media and press Competitive Marketplace: Partners with regional marketing to act as the \u201ceyes\u201d and \u201cears\u201d of the local market to ensure an appropriate competitive response. Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures followup on customer issue resolution identified in action plans. Required Skills: 5+ years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Extensive knowledge of engineering, plant service center and outside plant functions. Must possess basic PC skills: Excel, Word, Power Point and Outlook. \u00b7 Advance knowledge of plant service center, central office and outside plant functions, HSI/ DSL installation and repair experience. Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networking Must be able to perform complex hardware/software research and provide first level technical support Must be available 24/7 to support offshift technicians and emergency situations as needed. Must be able to work in inclement weather. Training/ Education Required: BA/BS in Telecommunications, Operations Management or Business Administration preferred and CCNA, PMP or CWNP a plus Must possess a valid state driver's license", "stars": 0.0, "medallionProgram": null}, {"id": 11789724, "name": "Fiber Network Field Tech", "location": "HUNTINGTON BEACH,California,United States", "locations": ["HUNTINGTON BEACH,California,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1652975677, "t_create": 1651762868, "ats_job_id": "oOHBjfw9", "display_job_id": "7561", "type": "ATS", "job_description": "TITLE:  Fiber Network Field Tech LOCATION:  7352 Slater Ave, Huntington Beach, CA 92647 HEADCOUNT:  1 UNION:  CWA 9510/4 INTERNAL POSTING:  5/19/22 to 5/26/22 Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customerserving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, email, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides followup. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. A. Tests  Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience  Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer EngineerData Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical  No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check  Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null}, {"id": 8980917, "name": "Fiber Network Field Tech", "location": "PICO RIVERA,CA,United States", "locations": ["PICO RIVERA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1653428027, "t_create": 1630512884, "ats_job_id": "oBVNgfwj", "display_job_id": "6095", "type": "ATS", "job_description": "TITLE: Fiber Network Field Tech LOCATION: Pico Rivera, CA HEADCOUNT: 1 UNION: CWA 9586/4 INTERNAL POSTING: 9/3/21 to 9/13/21 Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null}, {"id": 11535003, "name": "Fiber Network Field Tech", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1648761081, "t_create": 1648663814, "ats_job_id": "oMgcjfwh", "display_job_id": "7358", "type": "ATS", "job_description": "TITLE: Fiber Network Field Tech LOCATION: Goleta, CA HEADCOUNT: 1 UNION: CWA 9575  CBA 004 Internal Posting: N/A - this opening will be filled externally as it pertains to the Memorandum of Agreement Network Services - Staffing (Customer Operations & Construction). Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customerserving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, email, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides followup. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer EngineerData Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null}, {"id": 11225540, "name": "LOCAL MANAGER", "location": "DANBURY,CT,United States", "locations": ["DANBURY,CT,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1647630808, "t_create": 1646431927, "ats_job_id": "oQhRifw0", "display_job_id": "7204", "type": "ATS", "job_description": "LOCAL MANAGER  JOB DESCRIPTION Position Summary Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction. This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multiline CPE equipment, hicap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Responsibilities include, but not limited to: Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products. Manages a P&L; budget to ensure revenue goals and expense targets are met. Provides feedback, ongoing training, and motivates their team to exceed department goals Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Positively represents Frontier through active engagement and involvement in the community. Partners with marketing to act as the \u201ceyes\u201d and \u201cears\u201d of the local market to ensure an appropriate competitive response. Responds to issues identified on Customer Surveys. Skills and Abilities: Field Technician work experience preferred. Supervisory experience in an operations environment or equivalent work / military experience preferred. Ability to communicate and collaborate with internal and external customers as well as labor unions Ability to lead a team while working under pressure with deadlines. Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking. Must possess basic PC skills: Excel, Word, Power Point and Outlook. Must be available 24/7 to support offshift technicians and emergency situations as needed. Must be able to work in inclement weather. Training/ Education Required: High school diploma or GED required CCNA, PMP or CWNP a plus Must possess a valid state driver's license with a clean driving record.", "stars": 0.0, "medallionProgram": null}, {"id": 9734749, "name": "Fiber Network Field Tech", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1653428213, "t_create": 1633622390, "ats_job_id": "ohubhfwX", "display_job_id": "6484", "type": "ATS", "job_description": "TITLE: Fiber Network Field Tech LOCATION: 424 Patterson, Goleta, CA HEADCOUNT: 2 UNION: CWA 9575/4 INTERNAL POSTING: 10/11/21 to 10/18/21 Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customerserving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, email, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides followup. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer EngineerData Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null}, {"id": 11783853, "name": "Local Manager", "location": "TAMPA,FL,United States", "locations": ["TAMPA,FL,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1652889430, "t_create": 1651692287, "ats_job_id": "ox2Bjfwd", "display_job_id": "7539", "type": "ATS", "job_description": "Local Manager Frontier's leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working crossfunctionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction. This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multiline CPE equipment, hicap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities. Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations. Key Responsibilities and Accountabilities: Operations Proficiency: Has solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable to clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete biannual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/oneonones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures followup to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Community Relations: Positively represents the Company through active engagement and involvement in the community. Competitive Marketplace: Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures followup on customer issue resolution identified in action plans. Required Skills: Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Basic knowledge of engineering, plant service center and outside plant functions. Must possess basic PC skills: Excel, Word, Power Point and Outlook. Must demonstrate good oral and written communication skills Must take pride and ownership in work, and exhibit a willingness to learn. 23 years HSI/ DSL installation and repair experience. Advance knowledge of plant service center, central office and outside plant functions Basic knowledge of FTTH and data networking Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices Must be able to perform complex hardware/software research and provide first level technical support Five years minimum experience in OSP and central office engineering and construction. Experience and knowledge of capital project management preferred. Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Education, certification and/or license requirements: Must possess a valid state driver's license Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired BA/BS in Telecommunications, Operations Management or Business Administration preferred CCNA, PMP or CWNP a plus Environmental Factors/Physical Requirements: Must be available 24/7 to support offshift technicians and emergency situations as needed. Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects. Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.", "stars": 0.0, "medallionProgram": null}, {"id": 11780399, "name": "Local Manager", "location": "MENIFEE,CA,United States", "locations": ["MENIFEE,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1652966004, "t_create": 1651614393, "ats_job_id": "o3cAjfwS", "display_job_id": "7485", "type": "ATS", "job_description": "Frontier's leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working crossfunctionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction. 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Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources, and other duties as assigned by the Director of Operations. Key Responsibilities and Accountabilities: Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. 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Businessrelated functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration, and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement, and business knowledge; complete biannual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/oneonones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary, and to engage and hold employees accountable for overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair, and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24hour response time to all employee relations issues). Response to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures followup to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace. Community Relations: Positively represents the Company through active engagement and involvement in the community. Competitive Marketplace: Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Response to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures followup on customer issue resolution identified in action plans. 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