Careers at Frontier Communications

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If you are not a fit for this role, we will keep your resume on file, in case a better-suited position opens.", "custom_style": {"css": "@font-face {\n    font-family: 'frontier-font';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nheader .header{\n    padding: 0.5rem 0 !important;\n}\n\nheader .header .brand a .logo{\n    max-height: 85px !important;\n}\n\nheader .header .site-nav ul {\n  justify-content: flex-start !important;\n}\n\n\n@font-face {\n    font-family: 'frontier-font-title';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nhtml body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {\n    font-family: 'frontier-font' !important;\n}\n\n\n/* Search bar */\n\n.personalization-bar {\n    background-color: #141928 !important;\n    color: #FFFFFF;\n}\n\n.card-selected {\n    border-left: 8px solid #d9272d !important;\n}\n\n.dropdown-title {\n    color: white !important;\n}\n\n.header .site-nav a {\n    padding: 0.75rem 1em !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n}\n\n.Select>.Select-control {\n    border-radius: 5px !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n    box-shadow: None !important;\n    padding: 0px;\n}\n\n.pcs-search-panel>.apply-banner-container>.row.max-width {\n    padding-left: 25px;\n}\n\n.pcs-search-panel>.apply-banner-container {\n    margin-top: -8px;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.advanced-options-button>.button-text-wrapper {\n    margin-top: 0px !important;\n    color: white;\n}\n\n\n/* Job Description Page */\n\n.position-title {\n    color: #d9272d !important;\n}\n\n.position-facets>.row {\n    background: white;\n    padding-top: 15px;\n    padding-left: 25px;\n    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);\n}\n\n.full-screen {\n    position: fixed;\n    top: 0;\n}\n\n.red {\n    color: white !important;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.apply-form {\n    padding-top: 0px !important;\n}\n\n\n.fal.fa-share {\n    font-size:30px !important; 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0}, "positions": [{"id": 14889894, "name": "Local Manager", "location": "PORTSMOUTH,OH,United States", "locations": ["PORTSMOUTH,OH,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673288813, "t_create": 1671567477, "ats_job_id": "oB2VlfwD", "display_job_id": "8761", "type": "ATS", "id_locale": "8761-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Basic knowledge of engineering, plant service center and outside plant functions. Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook. Must demonstrate good oral and written communication skills Must take pride and ownership in work and exhibit a willingness to learn. 2-3 years of HSI/ DSL installation and repair experience. Advance knowledge of plant service center, central office, and outside plant functions Basic knowledge of FTTH and data networking Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices Must be able to perform complex hardware/software research and provide first-level technical support Five years minimum experience in OSP and central office engineering and construction. Experience and knowledge of capital project management preferred. Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Must possess a valid state driver's license Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired BA/BS in Telecommunications, Operations Management or Business Administration preferred CCNA, PMP or CWNP a plus Must be available 24/7 to support off-shift technicians and emergency situations as needed. Must be able to work in inclement weather, extend driving and lifting and carrying of moderately heavy objects. Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14155725, "name": "Fiber Network Field Tech", "location": "REDONDO BEACH,CA,United States", "locations": ["REDONDO BEACH,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1675194601, "t_create": 1666118168, "ats_job_id": "oEjllfwn", "display_job_id": "8540", "type": "ATS", "id_locale": "8540-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14736987, "name": "FIBER NETWORK FIELD TECH", "location": "BISHOP,California,United States", "locations": ["BISHOP,California,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290146, "t_create": 1670624004, "ats_job_id": "ogZQlfwa", "display_job_id": "8736", "type": "ATS", "id_locale": "8736-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14392857, "name": "Fiber Network Field Tech", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290230, "t_create": 1668637477, "ats_job_id": "oA9Dlfwr", "display_job_id": "8647", "type": "ATS", "id_locale": "8647-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14184756, "name": "Sales & Service Technician (FIELD, Install & Repair)", "location": "FLOODWOOD,MN,United States", "locations": ["FLOODWOOD,MN,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673288916, "t_create": 1664218916, "ats_job_id": "oVD7kfwJ", "display_job_id": "8493", "type": "ATS", "id_locale": "8493-en", "job_description": "Perform repair and preventative maintenance of cable using various types of test gear; perform routine maintenance of various plant elements Provide information to complete jobs, work orders and service orders, coordinate with assignments as needed; correct maps and complete records Support and actively participate in promotion and sale of company services Minimum 3 years of outside plant experience including DSL, VDSL Bonded Installation, repair including cable maintenance Minimum 3 years POTs installation and repairs including cable maintenance Basic understanding of electrical circuitry including digital technology Proficient in the installation, maintenance repair/use of various types of telecommunications systems Basic understanding of the operation and maintenance of cable and network plant elements Successful completion of at least 2-year post-high school training in related field or 2 years of related experience Basic understanding of customers device interactions with internet services. Preferred certification in Comp TIA A+ or N+ Must be able to look at current processes/procedures and find better ways to improve the end result Must be able to work independently; must be a team player Must demonstrate strong oral and written communication Must posses or be able to obtain MN Power Limited Technician license or be able to pass certification after apprenticeship program Must hold a valid DL", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14392278, "name": "Customer Service Tech II", "location": "MORGAN HILL,California,United States", "locations": ["MORGAN HILL,California,United States", "Morgan Hill, CA"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290196, "t_create": 1668636910, "ats_job_id": "ob8Dlfw1", "display_job_id": "8645", "type": "ATS", "id_locale": "8645-en", "job_description": "Title:  Customer Service Tech II Location: 16280 Church St., Morgan Hill, CA Headcount:  2 Union: CWA 9404/4 Internal Posting: 11/18/2022 to 11/29/2022 Wage Range: $20.87 to $39.37 Summary Install, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber). Perform such work under minimum supervision. Operate company vehicle. General Duties Duties include, but are not limited to, the following: 1. Read an interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required. 2. Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and/or procedures in performing the work. 3. Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building. 4. Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools. 5. Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers. 6. Test cable air pressure systems and perform required maintenance. 7. Install and maintain fiber-optic cable to curb terminal. 8. Perform maintenance splicing on copper and/or fiber-optic cable. 9. Conduct cable pair recovery for non-work orders. 10. Maintain all analog/digital carrier systems for subscriber. 11. Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications 1. Tests- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. 2. Experience- Management will designate the experience level required for each vacancy*. First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Frame Maintainer, Line Worker, or Plant Construction Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. 1. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. 2. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. 3. Must possess the ability to perceive difference in colors. 4. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14392277, "name": "Customer Service Tech II", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States", "Goleta, CA"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290303, "t_create": 1668636181, "ats_job_id": "oz8Dlfwp", "display_job_id": "8643", "type": "ATS", "id_locale": "8643-en", "job_description": "Title:  Customer Service Tech II Location:  424 S. Patterson Av, Goleta, CA 93111 Headcount:  1 Union: CWA 9575/4 Internal Posting: 11/18/22 to 11/29/22 Wage range: $20.87 to $39.37 Summary Install, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber). Perform such work under minimum supervision. Operate company vehicle. General Duties Duties include, but are not limited to, the following: 1. Read an interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required. 2. Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and/or procedures in performing the work. 3. Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building. 4. Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools. 5. Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers. 6. Test cable air pressure systems and perform required maintenance. 7. Install and maintain fiber-optic cable to curb terminal. 8. Perform maintenance splicing on copper and/or fiber-optic cable. 9. Conduct cable pair recovery for non-work orders. 10. Maintain all analog/digital carrier systems for subscriber. 11. Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications 1. Tests- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. 2. Experience- Management will designate the experience level required for each vacancy*. First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Frame Maintainer, Line Worker, or Plant Construction Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. 1. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. 2. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. 3. Must possess the ability to perceive difference in colors. 4. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14392245, "name": "Customer Service Tech II", "location": "WEAVERVILLE,California,United States", "locations": ["WEAVERVILLE,California,United States", "Weaverville, CA"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290255, "t_create": 1668635954, "ats_job_id": "oo8Dlfwe", "display_job_id": "8642", "type": "ATS", "id_locale": "8642-en", "job_description": "Title:  Customer Service Tech II Location:  115 Bremer St Weaverville, CA Headcount:  1 Union: IBEW 543/206 Internal Posting:  11/18/2022 to 11/29/2022 Wage Range: $20.87 to $39.37 Summary Install, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber). Perform such work under minimum supervision. Operate company vehicle. General Duties Duties include, but are not limited to, the following: 1. Read an interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required. 2. Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and/or procedures in performing the work. 3. Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building. 4. Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools. 5. Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers. 6. Test cable air pressure systems and perform required maintenance. 7. Install and maintain fiber-optic cable to curb terminal. 8. Perform maintenance splicing on copper and/or fiber-optic cable. 9. Conduct cable pair recovery for non-work orders. 10. Maintain all analog/digital carrier systems for subscriber. 11. Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications 1. Tests- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. 2. Experience- Management will designate the experience level required for each vacancy*. First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Frame Maintainer, Line Worker, or Plant Construction Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. 1. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. 2. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. 3. Must possess the ability to perceive difference in colors. 4. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 14155707, "name": "Customer Service Tech II", "location": "LOSGATOS,California,United States", "locations": ["LOSGATOS,California,United States", "Los Gatos, CA"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290422, "t_create": 1666133087, "ats_job_id": "ooxllfwl", "display_job_id": "8557", "type": "ATS", "id_locale": "8557-en", "job_description": "Title:  Customer Service Tech II Location:  15 MONTEBELLO WAY, LOS GATOS, CA 95030 Headcount:  1 Wage Range: $20.87 to $39.37 Union: CWA 9404/4 Internal Posting:  10/19/2022 to 10/26/2022 Summary Install, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber). Perform such work under minimum supervision. Operate company vehicle. General Duties Duties include, but are not limited to, the following: 1. Read an interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required. 2. Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and/or procedures in performing the work. 3. Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building. 4. Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools. 5. Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers. 6. Test cable air pressure systems and perform required maintenance. 7. Install and maintain fiber-optic cable to curb terminal. 8. Perform maintenance splicing on copper and/or fiber-optic cable. 9. Conduct cable pair recovery for non-work orders. 10. Maintain all analog/digital carrier systems for subscriber. 11. Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required. May be required to perform additional duties and tasks as required by the Company. Basic Qualifications 1. Tests- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. 2. Experience- Management will designate the experience level required for each vacancy*. First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Frame Maintainer, Line Worker, or Plant Construction Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. 1. Must possess, at time of appointment, a valid California class \"C\" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. 2. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any \"serious\" or \"violent\" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. 3. Must possess the ability to perceive difference in colors. 4. Must possess the ability to distinguish audible tones/levels. Additional Information:", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 13455227, "name": "Local Manager", "location": "POWELL,TN,United States", "locations": ["POWELL,TN,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1673290581, "t_create": 1663598706, "ats_job_id": "ou63kfwH", "display_job_id": "8440", "type": "ATS", "id_locale": "8440-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable to clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Basic knowledge of engineering, plant service center and outside plant functions. Must possess basic PC skills: Excel, Word, Power Point and Outlook. Must demonstrate good oral and written communication skills Must take pride and ownership in work, and exhibit a willingness to learn. 2-3 years HSI/ DSL installation and repair experience. Advance knowledge of plant service center, central office and outside plant functions Basic knowledge of FTTH and data networking Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices Must be able to perform complex hardware/software research and provide first level technical support Five years minimum experience in OSP and central office engineering and construction. Experience and knowledge of capital project management preferred. Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Must possess a valid state driver's license Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired BA/BS in Telecommunications, Operations Management or Business Administration preferred CCNA, PMP or CWNP a plus Must be available 24/7 to support off-shift technicians and emergency situations as needed. Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects. Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. 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