Careers at Frontier Communications

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src=\"https://static.vscdn.net/images/careers/demo/ftr/1650885905::main-logo\" alt=\"Frontier Communications logo\"> </a>\n            \n         <h1 class=\"show-for-sr\">Frontier Communications</h1>\n         <a href=\"#search\" class=\"show-for-sr\">Skip To Main Content</a> \n      </div>\n      \n        \n      <nav class=\"site-nav\" style=\"\">\n         \n            \n         <ul>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/\" class=\"white\">Home</a></li>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/about-us/\" class=\"white\">About Us</a></li>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/life-at-frontier/\" class=\"white\">Life at Frontier</a></li>\n            \n    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If you are not a fit for this role, we will keep your resume on file, in case a better-suited position opens.", "custom_style": {"css": "@font-face {\n    font-family: 'frontier-font';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nheader .header{\n    padding: 0.5rem 0 !important;\n}\n\nheader .header .brand a .logo{\n    max-height: 85px !important;\n}\n\nheader .header .site-nav ul {\n  justify-content: flex-start !important;\n}\n\n\n@font-face {\n    font-family: 'frontier-font-title';\n    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');\n    font-weight: normal;\n    font-style: normal;\n}\n\nhtml body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {\n    font-family: 'frontier-font' !important;\n}\n\n\n/* Search bar */\n\n.personalization-bar {\n    background-color: #141928 !important;\n    color: #FFFFFF;\n}\n\n.card-selected {\n    border-left: 8px solid #d9272d !important;\n}\n\n.dropdown-title {\n    color: white !important;\n}\n\n.header .site-nav a {\n    padding: 0.75rem 1em !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n}\n\n.Select>.Select-control {\n    border-radius: 5px !important;\n}\n\n.pcs-search-panel {\n    background-color: #141928 !important;\n    box-shadow: None !important;\n    padding: 0px;\n}\n\n.pcs-search-panel>.apply-banner-container>.row.max-width {\n    padding-left: 25px;\n}\n\n.pcs-search-panel>.apply-banner-container {\n    margin-top: -8px;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.advanced-options-button>.button-text-wrapper {\n    margin-top: 0px !important;\n    color: white;\n}\n\n\n/* Job Description Page */\n\n.position-title {\n    color: #d9272d !important;\n}\n\n.position-facets>.row {\n    background: white;\n    padding-top: 15px;\n    padding-left: 25px;\n    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);\n}\n\n.full-screen {\n    position: fixed;\n    top: 0;\n}\n\n.red {\n    color: white !important;\n}\n\nheader.fixed {\n    height: 115px !important;\n    z-index: 220 !important;\n}\n\n.apply-form {\n    padding-top: 0px !important;\n}\n\n\n.fal.fa-share {\n    font-size:30px !important; 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0}, "positions": [{"id": 10639927, "name": "Business Analyst - Grants", "location": "FORT WAYNE,Indiana,United States", "locations": ["FORT WAYNE,Indiana,United States", "ALLEN,Texas,United States", "TAMPA,FL,United States", "Dallas - Fort Worth,Texas,United States"], "hot": 1, "department": "Engineering", "business_unit": "Unknown", "t_update": 1652812826, "t_create": 1643664211, "ats_job_id": "ojypifwi", "display_job_id": "7084", "type": "ATS", "job_description": "This position will be part of the new Grant Team, which reviews opportunities and manages builds for Broadband expansion/deployment with funding provided by other entities (Federal, State, etc. ). The Business Analysis will work with Regulatory to facilitate the upfront intake review of grant funding opportunities. They will communicate terms to vendors and coordinate their bid submissions. In addition, they will need to determine our exposure if the requirements of the grant are not met. They will be responsible for vetting any grant opportunity that is less than 100% reimbursement (Federal, State, or Local Partial Funding). This position needs to be BSA trained to analyze the city's potential. They will all need to ensure timely reimbursements are received and redistributed to vendors by making sure all invoices and timesheets are turned in to justify reimbursement requests. Required Skills Strong organizational skills Strong written, oral, and interpersonal skills The ability to multitask and have a solid follow up system Analytical and critical thinking skills Very strong knowledge of Microsoft products, especially Excel Ability to work independently with little or no guidance Able to work effectively with other teams Trained in BSA Desired Skills Knowledge of basic telephony Knowledge of Varasset Knowledge of Infinium Knowledge of M6 Knowledge of VxField Functions of this position include 1. Upfront review of intake requests (grant opportunities) 2. Work with EFI Vendors to communicate terms of grant 3. Coordinate EFI Vendor bid submission 4. Review grants to determine exposure if requirements are not met 5. Vet any grant opportunity that's less than 100% reimbursement 6. Ensure timely reimbursement received from grantor 7. Ensure timely reimbursement sent to EFI Vendor", "stars": 0.0, "medallionProgram": null}, {"id": 11944750, "name": "Director, Customer Experience- Chat Strategy", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States", "Anywhere,Texas,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1653676933, "t_create": 1653676897, "ats_job_id": "oKeSjfwT", "display_job_id": "7679", "type": "ATS", "job_description": "Job Description: Director of Chat Strategy ABOUT FRONTIER: Frontier Communications is committed to our growing customer base - connected to what matters most! We offer innovative Fiber solutions that keep our customers ahead of the curve and Frontier on the cutting edge. We are moving faster than ever to transform our organization, launch new cutting-edge capabilities and build Gigabit America across our 25-state footprint. We're looking for energetic people who are eager to be a part of our incredible transformation journey, our diverse, engaged workforce, and our purpose - to build Gigabit America. Candidates looking to join our rapidly expanding technology company should be ready to jump right in to help us build on our momentum and success. You would be joining a team that is empowered to reshape our organization and our industry. Frontier offers competitive compensation, amazing benefits, as well as professional growth and development resources. ABOUT YOU: Frontier is seeking a Director of Chat Strategy for our Customer Care division. If you are the ideal candidate, you will be a result-driven leader with clear and effective communication skills across all audiences. You must be innovative and have extensive problem-solving abilities, negotiating skills, and relationship management skills. Keys to this role are the ability to develop objectives, understand business priorities, and communicate those objectives to business units and the IT organization. A thorough understanding of call routing to maximize efficiencies, self-service, and customer experience is required. The role will work as the liaison to support business areas and Senior Leadership. ABOUT THE JOB: This role will be dedicated to developing and managing our chat strategy including mapping and documenting our chat process for our assisted chat channel Collaborate with cross-functional business units to drive best in class Chat customer experience Design and continually develop new efforts to simplify the customer experience using, messaging/chat self-service tools in the assisted space Understand Union contracts related to call routing as well as legal and regulatory requirements Company subject matter expert on Chat Comfortable developing and implementing strategies to improve all aspects of the core chat experience Interact with product, development, and operations leadership to provide chat performance status updates and collaborate on product improvement ideas. Create efficiencies within flows to enable self-service options to reduce call volumes Provide reporting and status to senior business leaders; lead Chat organization in a daily operating cadence focused on KPI performance results and associated actions. Develop and execute Chat Standards and quality assurance. Partner with our Product & Technical teams to create a roadmap for all IVR & Chat deliverables Work with the leadership team to define, the overarching strategy and long-term plan/roadmap for care JOB REQUIREMENTS: Bachelor's degree, or equivalent work experience 5+ years in Customer Experience work Ability to work in a fast-paced, constantly changing environment Excellent project management skills and coordination of resources to meet aggressive deadlines while working on multiple projects Detail-oriented and well-organized leader A team-oriented person who can work well with all levels of the organization Excellent communication skills and comfort with the presentation to senior leaders Experience in requirements gathering and implementing solutions to meet or exceed expectations with call routing software Critical thinking to participate in troubleshooting, problem isolation, resolution and initiating root cause analysis/preventative action Compliance with Service Level Objectives Intuitive and ability to think outside of the box to solve problems Skilled technical writing ability to provide documentation Process Focus Strong understanding of process design and the inter-relationship between process and the development of technology solutions. Agile/Lean Six Sigma is a plus.", "stars": 0.0, "medallionProgram": null}, {"id": 11941214, "name": "VP, Media and Advanced Analytics", "location": "Remote,United States", "locations": ["Remote,United States", "Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Consumer", "business_unit": "Unknown", "t_update": 1653619518, "t_create": 1653596670, "ats_job_id": "orvRjfwQ", "display_job_id": "7675", "type": "ATS", "job_description": "VP, Media and Advanced Analytics ABOUT YOU You are an energetic, solutions-oriented business leader focused on solving marketing challenges to deliver growth. You have deep experience with media planning and buying, and using marketing technology to deliver personalized experiences at scale, with a focus on audiences, activation and analytics. You have managed, inspired and rallied large, diverse teams with clear vision and leadership. ABOUT US We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2022 is a pivotal year for our company as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience. ABOUT THE JOB Lead media, technology and analytics for the Consumer Marketing organization to drive overall acquisition and growth targets, media ROI and efficiency, and operational efficiency. Media: Oversee media planning & buying of digital and traditional media including: Digital: SEO, SEM, social media, display, mobile, brand safety, video Traditional expertise: National & Local TV, Radio, Magazines, Newspaper, OOH, place-based media Lead media audience strategy, including creation & distribution Drive improvements in marketing effectiveness leveraging a broad range of data and media analytics tools, including MMM, performance data, etc. Define and build future state media capabilities Lead relationships with key media partners (i.e. Google, Facebook, etc.) Marketing / Advertising Technology Deliver modern technology stack and create partner opportunities against priority business/digital marketing strategies to drive efficiencies and effectiveness Manage and scale media platform ecosystem of data platforms, media partners and core integrations Drive integration of third party adtech / martech data into existing Frontier architecture Drive innovation agenda and process, creating ongoing opportunities to inspire new thinking and implementing test/learn plans to scale new technology/marketing advances Analytics Develop multi-channel reporting and dashboards, leveraging attribution triangulation of last touch, multi-touch, and media mix modeling. Define key metrics and aid in designing A/B tests in collaboration with integrated marketing team to help track performance for digital and offline marketing efforts. Manage inbound interactions via Invoca platform, maintain data integrity and leverage conversational AI capabilities to mine for consumer insights. Prepare and present dashboards that help optimize Frontiers marketing investments, influence strategic priorities, and prove the effectiveness, value and ROI of marketing initiatives. Develop ongoing marketing level analyses and reporting, as well as adhoc deep business analyses to help solve Frontiers business challenges and address stakeholder needs across various functions to drive incremental growth. Build Forecasts and what if scenarios to showcase alternate possible outcomes of shifting marketing strategies Required Skills & Experience: Bachelor's Degree in a related field is required and a master's degree is preferred. Analytical marketing experience - ability to convert data points into information for action Expertise in consumer brand, promotions, and direct marketing with specific skills to deliver best practices in acquisition, activation, usage, and retention marketing Creative thinker with a desire and tenacity to test innovative customer solutions Leadership and project management skills Entrepreneurial, curious mind, risk taking, working at a fast pace, yet accountable always Knowledge of the telecom industry is a plus Strong influential and partnership skills Strong managerial skills - ability to manage and prioritize multiple work streams and staff Strong presentation skills Must be proactive and flexible, a team player able to work in a fluid environment", "stars": 0.0, "medallionProgram": null}, {"id": 11941065, "name": "Data Scientist II", "location": "Remote,United States", "locations": ["Remote,United States"], "hot": 0, "department": "Marketing", "business_unit": "Unknown", "t_update": 1653594150, "t_create": 1653591564, "ats_job_id": "o1pRjfwk", "display_job_id": "7673", "type": "ATS", "job_description": "Data Scientist II Description Frontier Communications is looking for a Data Scientist with a strong academic grounding in statistics to join our Data Science team under the Consumer organization. You will get a chance to analyze massive data sets with the most current data science techniques for an ISP serving 3 million broadband customers across 25 states. You will look at all facets of our business with the singular mission to improve customer retention, satisfaction, and lifetime value. Responsibilities Develop predictive, causal, and prescriptive models with the ultimate aim to reduce churn rates, increase customer satisfaction metrics and improve upgrade conversion rates Provide statistical consulting for the design and analysis of experiments to conduct in call centers, field maintenance, marketing, customer onboarding and network operations Must-Have Qualifications 0 to 2 years of work experience Either Bachelors or Masters in Statistics, Econometrics, Biostatistics, Epidemiology, or Data Science or PhD in any discipline involving a dissertation with strong emphasis on statistical analysis of empirical data (e.g., Economics, Psychology, Sociology, Computer Science, etc.) Strong experience in logit and multivariable linear regressions We do NOT expect the candidate to be familiar with ALL the following topics within statistics, but we require they have a strong academic or professional grounding in SOME of them. The key topics are (in no particular order): Experimental design (threats to validity, multiple treatment design, clinical trial design, pretests, posttests, etc.) Time series Hypothesis testing (including non-parametric methods) GLM Bayesian inference Choice modeling Causality analysis (instrumental variables, moderators, mediators, difference in difference, etc.) We do NOT expect the candidate to be familiar with ALL the following models and algorithms, but we require they have a strong academic or professional grounding in SOME of them. The key models and algorithms are (in no particular order): Rules-based classifiers (e.g., RIPPER, BRL, etc.) Decision tree classifiers (e.g., Random Forest, other ensemble methods, specific algorithms, etc.) Dimensionality reduction (e.g., KNN clustering, k-means clustering, principal component analysis, etc.) Multiclass classification (e.g., SVM, Na\u00efve Bayes, multinomial logit, etc.) Imbalanced data methods (e.g., SMOTE, F-Beta, over-sampling, etc.) NLP You have EXTREMELY strong written and oral communication skills to help translate the technical aspects of your work into plain English that a non-statistician will understand Intermediate skills in SQL Intermediate skills in Python (pandas, scikit-learn, statsmodels, numpy) You are interested in learning more about the programming and machine learning aspects of the data science world Nice to Have Qualifications: Familiarity with working on data involving telecoms, mobile providers, ISPs, or cable companies Has prior experience working with or on a data science team Experience working in any of the major cloud platforms: AWS, Azure, GCP Experience with ETLs Experience working with customer service, billing, network operations, behavioral, demographic and/or finance data Experience in data visualization", "stars": 0.0, "medallionProgram": null}, {"id": 11940800, "name": "Director of Recruiting", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Human Resources", "business_unit": "Unknown", "t_update": 1653662863, "t_create": 1653586340, "ats_job_id": "oWkRjfwa", "display_job_id": "7672", "type": "ATS", "job_description": "Director of Recruiting About Frontier: Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com. About the role: As the Director of Recruiting, you will have the opportunity to build, transform, and implement innovative talent acquisition (TA) solutions for Frontier. As a key member of the TA leadership team, you will oversee the execution of the functional TA strategy for several key business units within Frontier. You will lead a team of recruiters in executing against functional goals by effectively managing the team's performance, providing SME guidance, leadership and perspective in all areas of TA. Your role reports to the SVP of Talent for Frontier. Location: Dallas, TX - Hybrid In this role you can expect to: Set clear vision for the team, define success, and provide clear prioritization Drive winning results by allocating time and resources to focus on top priorities, utilizing data driven decisions, and taking ownership for successful outcomes In partnership with the business leaders, design and own a TA strategy that enables solutioning for the future Be a strategic advisor to leaders as you collectively devise and deploy diverse talent strategies. Lead the team to deliver against the hiring plan by enabling scalable best practices for delivery of high-quality candidates and operational efficiencies Partner across the broader talent acquisition team to deliver a holistic and successful talent strategy. Be a key partner in headcount planning process to forecast hiring needs and develop resources to support growth plans. Attract, mentor, and develop a high performing diverse organization You need: High energy and ability to lead in a complex, fast-paced structure with high tolerance for ambiguity and change Passionate, strategic leader who has successfully influenced a cohesive and collaborative recruitment culture across an organization Proactive in developing long-term sourcing strategies to develop talent pipelines for current and future hiring needs. Excellent communication skills and strong executive presence Change agent with ability to innovate, execute and drive continuous improvement Experience Requirement Minimum of 7 years of progressive talent acquisition experience with responsibility and track record of achieving critical business outcomes Minimum of three years of leadership experience in building and executing on strategy, influencing C-suite leadership, and leading a high-performing team Detailed knowledge of full-cycle TA processes Strong behavioral interviewing, and competency-based evaluation skills; extracting depth and conclusions based on these evaluations Proven track record of utilizing innovative & creative candidate engagement techniques Required Education Bachelor's degree or equivalent experience PHR/SPHR/SHRM-CP or SHRM-SCP preferred", "stars": 0.0, "medallionProgram": null}, {"id": 11940316, "name": "Local Manager", "location": "VICTORVILLE,CA,United States", "locations": ["VICTORVILLE,CA,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1653656860, "t_create": 1653581458, "ats_job_id": "opeRjfwx", "display_job_id": "7671", "type": "ATS", "job_description": "Local Manager Frontier's leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction. This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities. Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting new and existing company products as well as supervision of the company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources and other duties as assigned by the Director of Operations. Key Responsibilities and Accountabilities: Operations Proficiency: Has a solid understanding of the business/department and can pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPIs to workgroups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve processes to be more responsive to customers Working with dispatch, monitoring workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Response to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace. Community Relations: Positively represents the Company through active engagement and involvement in the community. Competitive Marketplace: Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Holds employees and other departments accountable to meet customer needs/demands. (Does not take \u201cno\u201d for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans. Required Skills: Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines Basic knowledge of engineering, plant service center and outside plant functions. Must possess basic PC skills: Excel, Word, PowerPoint and Outlook. Must demonstrate good oral and written communication skills Must take pride and ownership in work, and exhibit a willingness to learn. 2-3 years of HSI/ DSL installation and repair experience. Advance knowledge of plant service center, central office and outside plant functions Basic knowledge of FTTH and data networking Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices Must be able to perform complex hardware/software research and provide first-level technical support Five years minimum experience in OSP and central office engineering and construction. Experience and knowledge of capital project management preferred. Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Education, certification and/or license requirements: Must possess a valid state driver's license Must have a high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired BA/BS in Telecommunications, Operations Management or Business Administration preferred CCNA, PMP or CWNP a plus Environmental Factors/Physical Requirements: Must be available 24/7 to support off-shift technicians and emergency situations as needed. Must be able to work in inclement weather, extended driving and lifting and moderately carry heavy objects. Must be willing to work overtime, be on-call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.", "stars": 0.0, "medallionProgram": null}, {"id": 11929580, "name": "Resource Management Specialist", "location": "Remote,United States", "locations": ["Remote,United States", "Dallas/Fort Worth Area", "Tampa/St. Petersburg, Florida Area"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1653676780, "t_create": 1653418449, "ats_job_id": "oxwPjfwV", "display_job_id": "7662", "type": "ATS", "job_description": "Job Description: The Resource Management Specialist is responsible for the daily efforts to provide a great customer and employee experience by effectively planning staffing needs with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules, as well as external forecasting to our business partners. Key Responsibilities: This role will specifically assist with forecasting average handle time (AHT) for the Tech Support Organization. Monthly, weekly, daily, and halfhourly forecasting of AHT based on historical call trends and business growth objectives. Perform continual analysis of current performance (noting recent historical trends) to allow for necessary adjustments in staffing plans and coordinate with Operations teams to achieve goals/business objectives for a multisite operation. This includes performing call observations and participating in the weekly calls with our vendor partners. Maintain an accurate events log detailing the reason for a variance to forecast for all operational metrics. Partner with other teams to understand the key drivers of AHT and incorporate them into forecasting and planning. Formulate recommendations based upon analysis, data and input from users and departmental management. Strong Analytical and Problemsolving skills. Proven experience analyzing, interpreting, and summarizing complex data as it relates to calling center technologies. Ability to prepare and present reports accurately and well within the time frame specified. Strong understanding of business requirements and call center operations capabilities. Strong planning, time management and organizational skills. Ability to communicate effectively, both verbal and in writing. Experience presenting reports, forecasts, trends and recommendations to the team and senior management. Advanced skills using Microsoft Excel in a business environment Ability to translate data into meaningful analysis and business insight Experience across typical workforce management disciplines: interval level forecast, scheduling, proficient level reporting skills, and experience optimizing manpower in contact center environments. Other related duties as assigned.", "stars": 0.0, "medallionProgram": null}, {"id": 11929297, "name": "Financial Analyst", "location": "Norwalk,Connecticut,United States", "locations": ["Norwalk,Connecticut,United States", "Dallas - Fort Worth,Texas,United States"], "hot": 0, "department": "Finance", "business_unit": "Unknown", "t_update": 1653575230, "t_create": 1653416654, "ats_job_id": "oNuPjfw9", "display_job_id": "7661", "type": "ATS", "job_description": "Financial Analyst, FP&A Frontier Communications Corporation is a leader in providing communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiberoptic and copper networks, including video, highspeed internet, advanced voice, and Frontier Secure\u00ae digital protection solutions. Frontier's video offerings include Frontier FiOS\u00ae and Vantage TV by Frontier\u2122 with 100 percent HD picture quality, Total Home DVR, instant channel change, enhanced search, Video on Demand, and much more. Business Edge\u2122 offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at www.frontier.com. Summary Frontier is in search of a Financial Analyst to join the Shared Services Finance Team. This role will be responsible for analyzing financial data and working with complex modeling tools to assist leadership in making strategic business decisions for the organization. The ideal candidate will be quick to learn, highly adaptive, and possess a basic knowledgebase of financial reporting on which they can build an effective skill set. This is an excellent opportunity for a smart, driven individual who wants to gain exposure to key areas of business within a Fortune 500 organization. Take advantage of the opportunity to learn directly from senior leadership and be an integral part of the company's longterm growth and success. Responsibilities Gather, monitor, and compile key financial data to assist in developing strategic recommendations and executing effective business Perform monthly, quarterly, and yearend variance analysis and reporting on departmental results and present findings to an executive team member. Analyze financial data to identify areas of risk, inefficiency, and opportunity. Work with senior analysts to manage budgeting, forecasting, operating plans, and modeling Provide insight to improve company performance by evaluating processes, monitoring indicators, highlighting trends, and analyzing causes of unexpected Provide indepth analyses to forecast costs and identify areas to improve Conceptualize and build complex, automated financial Ensure effective understanding, analysis, and reporting of key metrics such as price, costs, volume, and headcountrelated Work with senior analysts and leadership to evaluate current and proposed financial plans and policies and identify changes to drive company Work crossdepartmentally to assimilate accurate, complete, and effective Perform ad hoc analysis and special projects for the CEO, CFO, and other executives across the Stay abreast of the latest trends, tools and technologies within the Other duties as Requirements Bachelor's degree in Finance, Accounting, Economics or other related field; Master's degree is a Basic knowledge of financial Knowledge of forecasting, budgeting, rootcause analysis and other FP&A Strong research and reporting Excellent proficiency in Microsoft Strong intellectual curiosity and investigative mindset; quick Creative mindset with ability to convey new ideas and implement effective Highly selfmotivated; a selfstarter. Experience with Adaptive Insights (Workday) Planning Tool a plus Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.", "stars": 0.0, "medallionProgram": null}, {"id": 11929211, "name": "Network Project Support Specialist", "location": "Dallas - Fort Worth,Texas,United States", "locations": ["Dallas - Fort Worth,Texas,United States", "remote"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1653673815, "t_create": 1653415256, "ats_job_id": "ootPjfwJ", "display_job_id": "7659", "type": "ATS", "job_description": "Job Title: Network Operations Specialist III Summary of Position Frontier is looking for an experienced telecom professional who can help us identify ways to improve business processes and lead projects to implement changes. The position will work with IT, Operations, and Engineering teams as well as outside partners to determine the best approach to implement the initiative. The National Network Specialist will be responsible for driving business requirements, processes and standards within the network organization. This position will report to the Director of Network Operations. Job Responsibilities Support the National Network team with new project initiatives Design/Develop/Implement Processes and Standards for the National Network team Determine Requirements for various programs/projects Interface with IT and other internal teams Work with other teams to solve problems Job Requirements 8+ years of telecom experience, preferred 8+ years of process and program management experience Bachelor's degree, preferred Understanding of Microsoft BI, Spotfire, Tableau Solid understanding of Confluence, Jira, Microsoft Office Agile/PMP certifications, preferred Essential Work Traits and Skills Desire to learn Strong analytical skills Ability to work on a cross-functional team(s) Effective oral and written communication skills Self-starter", "stars": 0.0, "medallionProgram": null}, {"id": 11928762, "name": "Software Developer", "location": "BURNSVILLE,Minnesota,United States", "locations": ["BURNSVILLE,Minnesota,United States"], "hot": 0, "department": "Engineering", "business_unit": "Unknown", "t_update": 1653596013, "t_create": 1653413970, "ats_job_id": "oLrPjfw4", "display_job_id": "7655", "type": "ATS", "job_description": "This position will drive the implementation of new solutions in the areas of Network Performance Monitoring(NPM), Capacity Planning, Regulatory and FCC Compliance at Frontier Communications. The primary responsibility for this position will be to serve as an engineer in the design and development of systems for Network Performance Metrics Measurement and Reporting system. Database and webbased application development using Java, JavaScript, Node.js, SOAP and REST services, PHP, Python, MySQL, NoSQL, and Oracle. The ideal candidate must have knowledge of all aspects of the entire Software Development Life Cycle (SDLC). Some knowledge of embedded systems, realtime OS is also required. Experience working with DevOps environment and working with Agile teams (SCRUM, Kanban) is a big plus. The person will be required to collaborate with several teams including vendors, regional engineers, and planning groups to understand business requirements and provide fitting solutions resolving business needs in Network Performance Monitoring. Must be well organized, selfmotivated, and have strong communication skills. The person will be expected to develop the documentation, propose action items, and present ideas to the supervisor and other teams given highlevel direction. Lead and organize meetings with clear agenda items. Reporting to the Director, this person will be required to work as a team player in the NPM group sharing knowledge, training, and best practices with team members. This person will also be required to engage with senior management and Vendors to discuss future roadmaps, systems, and data requirements, statements of work, and other confidential information. Responsibilities Engineer Systems and Applications solutions that drive Frontier to become more efficient, consistent and accurate. Build new enhancements to the Frontier's Performance Metrics Measurement and Reporting platform  DECIMA. Help contribute new ideas and their implementation towards building and expanding interfaces with other Frontier BSS and OOS systems and applications such as TRIAD, NMARS, BSA, etc. enabling other systems to be leveraged for strategic purposes where not already available. Engineer documentation for application and its interfaces. Write technical documents, specifications and use cases for existing and new applications. Requirements 3 years of relevant software engineering experience. Must have knowledge of all aspects of the entire Software Development Life Cycle (SDLC). Handson experience with coding in one of the languages C/C++/python/C#/Java, Experience writing SQL Experience with Git, or comparable distributed version control system Experience with Angular, React, or an equivalent web framework and creating REST APIs Experience with using DevOps and CI/CD, Docker/Kubernetes and other tools Experience working on Network management protocols - SNMP, TR169, Netconf and others is a big plus Experience working on embedded system software - embedded/realtime OS, Linux is a big plus Experience working on telecom network device software/firmware - Switches, Routers, Gateways and handling network performance metrics - speed, latency, throughput, jitter etc. is a big plus Experience working with Agile teams (SCRUM, Kanban) is a big plus Experience working on projects implementing compliance to FCC requirements is a big plus It also requires strong verbal and written communication skills and proven ability to interact with all levels of the organization. Demonstrated handson experience in the analysis, design, implementation, deployment, training, and support of a variety of large and complex projects Proficient in mediumhigh level functions within Microsoft applications (i.e. pivot tables, formulas, lookup tables, macros) Experience working cross functionally with Business and Technical teams. Ability to work independently and in teams, prioritizing multiple projects, issues and tasks with minimal direction Ability to interface knowledgeably and effectively with individuals and teams from across all functions in the company Maintain professional and technical knowledge by leveraging online technical resources, attending conferences, establishing personal and professional relationships, attending formal training classes, and pursuing certifications where appropriate. Some travel may be required. The ideal candidate would also have Telecommunications network background, more than 3 years of relevant experience, and technical degree. Strong analytics and development skills. Bachelor's or master's Degrees in Computer Science, IT, IS or Engineering", "stars": 0.0, "medallionProgram": null}], "count": 317, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": 1, "disableLocationSearchDropdown": false, "recommended_star_threshold": 4, "mocTitle": null, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "", "skills": [], "departments": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "facets": {"skills": {"Strategy": 23, "Excel": 15, "Operations": 14, "Marketing": 12, "Customer Service": 12, "Maintenance": 12, "Business Analysis": 10, "Regulatory": 10, "Varasset": 10, "Infinium": 10, "VxField": 10, "M6": 10, "Telephony": 10, "Metrics": 10, "Finance": 10, "Customer Experience": 9, "Channel": 9, "Relationship Management": 9, "Technology Solutions": 9, "Development": 9}, "departments": {"Field Operations": 83, "Engineering": 54, 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"chatbot": true, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "showSelectLanguageOption": false, "languages": [{"value": "en", "title": "English"}, {"value": "it", "title": "Italiano"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "pt", "title": "Portugu\u00eas"}, {"value": "nb", "title": "Norsk"}, {"value": "de", "title": "Deutsch"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}, {"value": "ms", "title": "Bahasa melayu"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}, {"value": "zh-TW", "title": "\u4e2d\u6587 (\u7e41\u9ad4)"}, {"value": "ko", "title": "\ud55c\uad6d\uc5b4"}, {"value": "th", "title": "\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22"}, {"value": "nl", "title": "Dutch"}, {"value": "pl", "title": "Polish"}, {"value": "uk", "title": "Ukrainian"}, {"value": "hr", "title": "Croatian"}, {"value": "el", "title": "Greek"}, {"value": "hu", "title": "Hungarian"}, {"value": "cs", "title": "Czech"}, {"value": "tr", "title": "Turkish"}, {"value": "ru", "title": "Russian"}, {"value": "ht", "title": "Haitian"}, {"value": "he", "title": "Hebrew"}], "displayLanguage": "en", "hamburgerMenuEnabled": false}


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header .header{
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header .header .brand a .logo{
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header .header .site-nav ul {
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}

html body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {
    font-family: 'frontier-font' !important;
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/* Search bar */

.personalization-bar {
    background-color: #141928 !important;
    color: #FFFFFF;
}

.card-selected {
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}

.dropdown-title {
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}

.header .site-nav a {
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}

.pcs-search-panel {
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}

.Select>.Select-control {
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}

.pcs-search-panel {
    background-color: #141928 !important;
    box-shadow: None !important;
    padding: 0px;
}

.pcs-search-panel>.apply-banner-container>.row.max-width {
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}

.pcs-search-panel>.apply-banner-container {
    margin-top: -8px;
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header.fixed {
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}

.advanced-options-button>.button-text-wrapper {
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/* Job Description Page */

.position-title {
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}

.position-facets>.row {
    background: white;
    padding-top: 15px;
    padding-left: 25px;
    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);
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.full-screen {
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.red {
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header.fixed {
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}

.apply-form {
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.fal.fa-share {
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/* Button styling  */

#apply_internal {
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#apply_internal:hover {
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.btn.upload-resume-button,
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.apply-form .position-apply-button {
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.btn.remove-from-job-cart-button:hover,
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span.circle-number-indicator {
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}


/* Topnav additional styling - responsive header */

.inline-block.position-cards-container.fixed {
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}

@media screen and (min-width: 75em) {
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}

@media screen and (min-width: 64em) and (max-width: 75em) {
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}

@media screen and (min-width: 48em) and (max-width: 64em) {
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}

@media screen and (min-width: 26.8125em) and (max-width: 48em) {
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}