Careers at Frontier Communications

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src=\"https://static.vscdn.net/images/careers/demo/ftr/1650885905::main-logo\" alt=\"Frontier Communications logo\"> </a>\n            \n         <h1 class=\"show-for-sr\">Frontier Communications</h1>\n         <a href=\"#search\" class=\"show-for-sr\">Skip To Main Content</a> \n      </div>\n      \n        \n      <nav class=\"site-nav\" style=\"\">\n         \n            \n         <ul>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/\" class=\"white\">Home</a></li>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/about-us/\" class=\"white\">About Us</a></li>\n            \n                \n            <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/life-at-frontier/\" class=\"white\">Life at Frontier</a></li>\n            \n    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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. 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Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Effects repairs and restores service outages. Performs cable pair recovery activity. Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment. May be required to perform additional duties and tasks as required by the Company. Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Ability to work in confined areas. Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pull box covers, etc. Ability to climb poles/ladders. Ability to lift, set up, set up, climb and take down ladders. Ability to communicate naturally and pleasantly over the telephone and/or in person. Ability to work under pressure in stressful conditions. Requires alertness and attention to detail. A valid driver's license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. Able to read and interpret architectural, electrical wiring diagrams. Able to operate test equipment such as VOMs, test sets, etc. Indoor-outdoor work. 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To project manage the end-to-end development and launch of the products and services Develop and maintain a multi-year product roadmap and strategy for all Carrier Broadband Services Evangelize cross-functional solution development with other teams within the company Direct those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release Ensures that products are released on time, to specification, on cost, and meet or exceed quality goals Working with technology vendors to understand their features and architectural roadmaps Promote use of new technologies and response to industry-leading trends to drive product development Oversee product pricing strategy in conjunction with the Finance team to optimize revenue and margins Develop, maintain, and report on key performance indicators for product performance Build business plans, budgets, and forecasts for new and existing networking services Clearly and persuasively communicate product benefits to a varied set of audiences including internal teams, industry analysts, and customers Collaborate with technology and marketing teams to develop and deliver technical and marketing product collateral, including brochures, case studies, presentations, webinars, website content, and white papers Represent the company at industry forums, events, and associations Support all sales channels with product support, specialized training, competitive assessment and customer engagement Conduct comprehensive market analysis to understand competitive dynamics and trends for networking services and use this information to shape the product strategy Work with Marketing, Sales, and other customer-facing organizations in launching new offerings and driving sales of existing services Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes Teams with product development to deliver high-quality products on time Participates in the strategic planning for enhancements to product content, pricing, packaging, and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials Assists in budgeting and variance analysis of product's unit and financial performance, to identify opportunities and risks Drafts and manages requirements, and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries, etc.) Leads concepts defining an end-to-end customer experience and expected full lifecycle costs Contributes to the product vision across the team and the organization Conducts feasibility assessments, and capability gap analysis (i.e., what is wanted vs. what is attainable) Manage change requests. Validates downstream deliverables and final offering (business acceptance testing) Consistent exercise of independent judgment and discretion in matters of significance Regular, consistent, and punctual attendance. 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You have an innate desire to win and take ownership of your team's success. You can pivot quickly between hands-on sales coaching and executive KPI reporting. You are just as comfortable talking to customers in the field as you report YoY results to an administrative team. A creative thinker who takes responsibility for meeting your numbers even when that means thinking outside the box and trying new approaches. Bachelor's degree or equivalent experience required. 8+ years' experience in sales management and customer success roles; preference for positions within the telecommunications or related industries Knowledge of and a track record of success working within the Multifamily (MDU) marketplace Knowledge of fiber-based telecommunications services a plus Excellent interpersonal, oral, written, communication, and presentation skills. Strong influencing skills and sales proficiency with value-based selling. Ability to effectively build and deliver sales plans, dashboards, and pipeline reports and manage individual and team KPIs. Demonstrated ability to establish and maintain effective, collaborative working relationships with executives, department heads, mid- and lower-level management, vendors, and other stakeholders. Salesforce or equivalent CRM proficiency is required. A valid state driver's license and a willingness to travel up to 20% Recruit three high-performance regional customer success teams and manage them to consistently meet and exceed aggressive monthly, quarterly, and annual quota and KPI targets. Build and manage all aspects of customer success and client retention, including developing KPIs, playbooks, best practices, and reporting dashboards. Consistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotas. Build and cultivate relationships with Multifamily and HOA clients to ensure successful onboarding and maximize revenue, contract duration, and client satisfaction. Design and execute tactics to improve quality sales performance from assigned mature national partner accounts. Maintain efficient sales role definition, territory planning, and success-based staffing model to facilitate revenue growth and increased sales velocity. Prepare and analyze sales report data to achieve accurate targets and forecasts, ensuring projections align with operational goals and company growth strategy. Align and adjust the customer success team's objectives with the business strategy. Proactively assess, clarify, and validate customer needs and satisfaction by engaging with properties and developers. Monitor the competitive landscape and market conditions to identify opportunities that increase success in the MDU space. Actively identify, onboard, and performance manage new national multifamily sales partners. Recurring assessment of full-funnel metrics/KPIs to ensure optimal performance. Develop tactics to grow Average Revenue Per User/Average Revenue Per Customer and reduce churn within the segment. Design and execute tactics that maximize both B2B and B2C customer experiences. Develop fresh insights and techniques to reach more multifamily units with fiberoptic internet. 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"Hayfork,California,United States": 1, "LEWISVILLE,TX,United States": 1, "LEWISVILLE,Texas,United States": 1, "LODI,WI,United States": 1, "LOSGATOS,California,United States": 1, "MANHATTAN BEACH,CA,United States": 1, "MONTROSE,PA,United States": 1, "NEW HAVEN,Connecticut,United States": 1, "NEW HOLLAND,PA,United States": 1, "NOVATO,California,United States": 1, "Norwalk,Connecticut,United States": 1, "Oneida County, New York": 1, "PORTAGE,WI,United States": 1, "PORTLAND,TX,United States": 1, "Poneto, IN": 1, "QUARRYVILLE,PA,United States": 1, "REDONDO BEACH,CA,United States": 1, "ROCHESTER,NY,United States": 1, "ROCHESTER,New York,United States": 1, "Reiffsburg, IN": 1, "River, IN": 1, "SANTA BARBARA,CA,United States": 1, "SEAL BEACH,CA,United States": 1, "SHINGLETOWN,CA,United States": 1, "SPRING GREEN,WI,United States": 1, "STRATFORD,CT,United States": 1, "SUN PRAIRIE,WI,United States": 1, "SUSANVILLE,CA,United States": 1, "Sacramento,California,United States": 1, "Six Corners, OH": 1, "Stafford Center, IN": 1, "THOUSAND OAKS,CA,United States": 1, "TORRANCE,CA,United States": 1, "TUNKHANNOCK,PA,United States": 1, "TWO RIVERS,WI,United States": 1, "Taylor Corner, IN": 1, "WARREN,MN,United States": 1, "WASHINGTON,DC,United States": 1, "WATERFORD,CT,United States": 1, "WEAVERVILLE,California,United States": 1, "WESTMINSTER,CA,United States": 1, "WILKES BARRE,PA,United States": 1, "Wayne Center, IN": 1, "Wellsburg, IN": 1, "Willshire, OH": 1}}, "isSubQuery": false, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {}, "isHomePageLoad": true, "candidateBuildProfile": {}, "chatbot": true, "copilotConfig": {"enabled": false}, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": false, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "hamburgerMenuEnabled": false, "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "km"}, "pcsApplyFormRouteEnabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": null, "searchBoxConfig": {}, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": false, "loggedOutNotificationsEnabled": false, "prepopulateApplyFormEnabled": false, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "t3sEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": false, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": false, "pcsBlindfoldLinkoffGate": false, "enableResumeCoach": false, "jobcartMultiApplicationModeGate": false, "isPcsEnabled": true, "phoneWithCountryCodeEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {}, "pcsAccessibilityHomeEnabled": false, "pcsAccessibilityApplyFormEnabled": false, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "it", "title": "Italiano"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "pt", "title": "Portugu\u00eas"}, {"value": "nb", "title": "Norsk"}, {"value": "de", "title": "Deutsch"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}, {"value": "ms", "title": "Bahasa melayu"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}, {"value": "zh-TW", "title": "\u4e2d\u6587 (\u7e41\u9ad4)"}, {"value": "ko", "title": "\ud55c\uad6d\uc5b4"}, {"value": "th", "title": "\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22"}, {"value": "nl", "title": "Nederlands"}, {"value": "pl", "title": "Polski"}, {"value": "uk", "title": "Y\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430"}, {"value": "hr", "title": "Hrvatski"}, {"value": "el", "title": "\u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac"}, {"value": "hu", "title": "Magyar"}, {"value": "cs", "title": "\u010de\u0161tina"}, {"value": "tr", "title": "T\u00fcrk\u00e7e"}, {"value": "ru", "title": "P\u0443\u0441\u0441\u043a\u0438\u0439"}, {"value": "ht", "title": "Haitian"}, {"value": "he", "title": "\u05e2\u05d1\u05e8\u05d9\u05ea"}, {"value": "pt-BR", "title": "Brazilian Portugu\u00eas"}, {"value": "da", "title": "Dansk"}, {"value": "fi", "title": "Suomi"}, {"value": "sv", "title": "Svenska"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}, {"value": "pt-PT", "title": "portugu\u00eas (Portugal)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false}


      @font-face {
    font-family: 'frontier-font';
    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650888869::ObjectSansNew') format('woff');
    font-weight: normal;
    font-style: normal;
}

header .header{
    padding: 0.5rem 0 !important;
}

header .header .brand a .logo{
    max-height: 85px !important;
}

header .header .site-nav ul {
  justify-content: flex-start !important;
}


@font-face {
    font-family: 'frontier-font-title';
    src: url('https://static.vscdn.net/images/careers/demo/ftr/1650886785::ObjectSans') format('woff');
    font-weight: normal;
    font-style: normal;
}

html body *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {
    font-family: 'frontier-font' !important;
}


/* Search bar */

.personalization-bar {
    background-color: #141928 !important;
    color: #FFFFFF;
}

.card-selected {
    border-left: 8px solid #d9272d !important;
}

.dropdown-title {
    color: white !important;
}
  
 header .header .site-nav ul li a {
 white-space: nowrap; 
} 
 
.header .site-nav a {
    padding: 0.75rem 1em !important;
}

.pcs-search-panel {
    background-color: #141928 !important;
}

.Select>.Select-control {
    border-radius: 5px !important;
}

.pcs-search-panel {
    background-color: #141928 !important;
    box-shadow: None !important;
    padding: 0px;
}

.pcs-search-panel>.apply-banner-container>.row.max-width {
    padding-left: 25px;
}

.pcs-search-panel>.apply-banner-container {
    margin-top: -8px;
}

header.fixed {
    height: 115px !important;
    z-index: 220 !important;
}

.advanced-options-button>.button-text-wrapper {
    margin-top: 0px !important;
    color: white;
}


/* Job Description Page */

.position-title {
    color: #d9272d !important;
}

.position-facets>.row {
    background: white;
    padding-top: 15px;
    padding-left: 25px;
    box-shadow: inset 0 10px 9px -7px rgba(0, 0, 0, 0.4);
}

.full-screen {
    position: fixed;
    top: 0;
}

.red {
    color: white !important;
}

header.fixed {
    height: 115px !important;
    z-index: 220 !important;
}

.apply-form {
    padding-top: 0px !important;
}


.fal.fa-share {
    font-size:30px !important; 
    color: #FF0037 !important;
}
/* Button styling  */

#apply_internal {
    border: 2px solid #FF0037 !important;
    color: #FF0037 !important;
    background-color: white !important;
    margin-top: 10px;
    height: 36px;
}

#apply_internal:hover {
    color: white !important;
    background-color: #d9272d !important;
    border: 2px solid #d9272d !important;
}

.btn.remove-from-job-cart-button,
.btn.add-to-job-cart-button,
.btn.upload-resume-button,
.position-apply-button,
.apply-form .position-apply-button {
    border: 2px solid #FF0037 !important;
    color: white !important;
    background-color: #FF0037 !important;
    margin-top: 10px;
    height: 36px;
}

.btn.remove-from-job-cart-button:hover,
.btn.add-to-job-cart-button:hover,
.btn.btn-primary.job-cart-button:hover,
.btn.upload-resume-button:hover,
.position-apply-button:hover {
    border: 2px solid #d9272d !important;
    background-color: #d9272d !important;
    color: white !important;
}

.go-button,
.job-cart-button,
.btn.btn-primary.job-cart-button,
.get-matched-button {
    border: 2px solid #FF0037 !important;
    color: white !important;
    background-color: #FF0037 !important;
}

.go-button:hover,
.btn.job-cart-button:hover,
.btn.job-cart-button:focus,
.job-cart-button:active,
.get-matched-button:hover {
    background-color: #141928 !important;
    color: white !important;
    border: 2px solid #d9272d !important;
}

span.circle-number-indicator {
    background: white !important;
    color: #d9272d;
}


/* Topnav additional styling - responsive header */

.inline-block.position-cards-container.fixed {
    top: 125px !important;
}

@media screen and (min-width: 75em) {
    #EFSmartApplyCustomHeaderContainer h2 {
        font-size: 4rem !important;
    }
}

@media screen and (min-width: 64em) and (max-width: 75em) {
    #EFSmartApplyCustomHeaderContainer h2 {
        font-size: 3.55556rem !important;
    }
}

@media screen and (min-width: 48em) and (max-width: 64em) {
    #EFSmartApplyCustomHeaderContainer h2 {
        font-size: 3.33333rem !important;
    }
}

@media screen and (min-width: 26.8125em) and (max-width: 48em) {
    #EFSmartApplyCustomHeaderContainer h2 {
        font-size: 2.66667rem !important;
    }
}